1. The contract is for the Sheba range of silk blouses in three colours. 2. You will grant us exclusive import rights for the blouses in the UK. 3. The quantity will be 5,000 pieces, with a further option of 3,000. We agreed 4,000? 4. The price per piece will be $ 5.65 for the first 5,000. You will confirm the price for the optional 3,000 pieces. $ 5.25 for the option pieces 5. Payment will be by letter of credit.
6. The initial order will be ready ex factory by 1 August 1999.
I trust you will find this in order. I look forward to your written confirmation in due course.
Not possible - 15th at the earliest
Best regards Stephanie powell Chief Purchaser
段落：平头式/缩进式
Block Version（ 平头式 ）
Dear Sir or Madam，
We welcome you the order above order. The prices you mentioned are old ones. The current prices should be 5% higher. However, we accept your order and wish to assure you that delivery will be made immediately we receive your L/C.
Our T-shirts and knitting wares enjoy favourable reception in the world market because of their fine quality and excellent craftsmanship. No wonder your customers have remarked favourably on our products. You may be sure that we shall do our best to maintain our reputation for quality and reliability.
We enclose a quotation for summer wares, such as bathing suits, all cotton vests and shall be pleased to receive further orders from you.
Yours faithfully， Edward White
范例2 Indented Version（ 缩行式 ）
October 30,2005
Messers Samson Ghadban Co., Ltd. 15 Horns Avenue, Tripoli Lebanon.
Dear Sir or Madam:
Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.
Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him.
Yours faithfully,
John Black
范文：
Dear Stephanie,
Thank you for your letter of 1 March. We are delighted that the Sheba range will be in your catalogue.
There are, however, some small points which need clarifying.
? The Sheba range comes in six colours. Please look at the samples and confirm
which three colours you would like.
? You referred to the further option of 3,000 pieces. I thought we had agreed on
4,000. Please confirm the correct figure.
? I can confirm the optional pieces will cost $ 5.25 each.
Unfortunately, due to a full order book, we are unable to deliver by 1.8.99. The earliest date would be 15.8.99. I hope this will be acceptable.
I look forward to hearing from you soon. Yours sincerely, Parveen Mirza
例题
? The company you work for is expanding rapidly and is looking for new premises.
Your Managing Director is interested in Waterside Industrial Park, and has asked you to write a letter to find out more information.
? Read Waterside Industrial Park’s advertisement below, on which your Managing
Director has already made some notes.
? Then, using all your Managing Director’s handwritten notes, write your letter to
Rosemary Brown at Waterside Industrial Park. ? Do not include postal addresses.
? Write 120-140 words on a separate sheet.
Who would qualify? Which other firms are in the area? WATERSIDE INDUSTRIAL PARK Sizes? ? A variety of large and small units available. ? Financial help available for many companies moving to the area. ? Excellent road and rail links with all parts of the country. ? Skilled labour force for manufacturing or service sector business. Labour costs compared with other areas? For an information pack, please contact: Rosemary Brown Waterside Industrial Park Phone (11) 8008866 Fax (11) 323 6644 Ask for this
[范文] 22 July
Dear Mrs Brown
Subject: New Premises
With reference to your advertisement in the local newspaper, I would like to have more information about the above.
Could you tell us which other firms are in the area, and what are the sizes of the units available for rental.
Regarding the financial help mentioned, could you inform us who would qualify for it and how to apply.
Another point to clarify is the skilled labour costs compared with other areas.
Finally, we would be grateful if you could send us the information pack to our address.
We look forward to hearing from you soon.
Yours sincerely Alya Maideen
例题
Your Managing Director has asked you to reply to the letter below which is about a proposed educational visit to your company by a local school. He has written his comments on the letter.
SUNDSTROM TECHNICAL COLLEGE Re: Educational Visit Dear Mr. Takahashi,
Thank you for your recent letter accepting our request for an educational visit to your company.
too many - 25 maximum
I have spoken to the students concerned as well as the teacher who will accompany them. They are a group of 35 students, aged between 17 and 18, and will be taking part in the visit as part of their careers development programme.
I would like to suggest Friday 10th December. The group will leave here at 9:00 am and should be with you by 9.45 am.
Monday of following week better – time’s fine
I understand the training officer is willing to give a talk to the students about the company’s training programme. This will be of considerable value, and I wondered if it would be most effective at the beginning of the visit.
Training officer not available until 11:30
Finally, would it be possible for the students to talk to some new employees in an informal ‘question and answer’ session?
No, sorry! Cannot release employees from duties. ? ?
I would be grateful if you could inform me as to whether these proposals are suitable and would like to thank you once again for your co-operation with the scheme for ‘School and Business Links’. Yours sincerely,
Please request to confirm arrangements by phone Mr Yamaguchi, Headteacher.
Write a letter (120 - 140 words) to the head teacher explaining the changes the Managing Director would like to make to the visit. Write on your Answer Sheet.
范文：
Dear Mr Yamaguchi,
Thank you for letter dated 27 July 2005, in which you put forward some suggestions for the proposed visit to our company.
There are, however, a few changes which I would like to make to your suggestions. In order to confirm the above arrangements, I suggest that we discuss these over the telephone at your earliest convenience.
I look forward to your early reply.
Your sincerely,
第五讲 商务信函（下）
投诉信结构： 投诉事由
详述事件/投诉理由 提出要求
常用句型：
Letters of complaint
I am writing to complain about … I am not satisfied with … I must therefore insist that … 例题
? You recently attended a one-day training course on health and safety. You were
disappointed with the course and you have decided to write a letter of complaint to the training company.
? Read the advertisement below, which gives details of the course. You have
already made some notes on the advertisement.
? Then, using all your handwritten notes, write your letter to Moira Geddings at
GBG Certification Services. ? Do not include postal addresses.
? Write 120-140 words on a separate sheet.