GBG Certification Services Good for business, good for you. Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff. trainer was sick - Our one-day courses include: replacement poor Experienced and highly-qualified trainers pile of loose High-quality information packs photocopies! not true! Small groups (maximum 8 people) explain what was Price includes lunch and refreshments wrong with lunch All one-day courses run Monday-Friday from 9.30-17.00. For more information contact: started late Mora Geddings GBG House Summerfield Road Oxford OX8 4DN [范文]
Dear Mrs Geddings,
I write regarding a training course on health and safety which I attended 27 November.
When I booked this course, I chose your company as it came highly recommended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.
I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.
I look forward to hearing from you. Yours sincerely, Lisa Kostevska
Cabin Attendant 索赔：
compensate, indemnify, refund, apologise
投诉信范文：
Dear Sir or Madam
I am writing to complain about your Tour 5210 to Mexico on 15 June.
The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”.
We must insist, therefore, that you refund at least 10% of our money as compensation.
If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper.
Yours faithfully
比较强烈投诉抗议信: Dear Sir or Madam
I am writing about the heating unit you installed for us on 15 March last year.
Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.
I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.
We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000.
Your faithfully
道歉信结构： 表示歉意 解释原因 处理意见 再次道歉
? ? ? ?
Letters of apology
I am writing to apologise for/about This was due to …
Unfortunately, we have been unable to …
I am sorry for any inconvenience this has caused. I can assure you that we will… 例题
You are the secretary in a company which makes plastic tableware. Your boss has left the letter below for you to answer.
Write a letter of 120 - 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss.
Do not include addresses. Write on your Answer Sheet.
Chris: please write back to Ms Jereme with regrets, etc. We mustn’t lose this customer Thanks - Hugh.
QUALITY CAFETERIAS INC.
NEW ROAD MELBOURNE 6 October 1997 The Manager
Plastic – A – Plenty Co. Gough Industrial Estate Melbourne
Dear Sir or Madam
5 years to be exact.
PLASTIC TABLEWARE-Product nos. 0821 (forks) and 7234 (bowls) We have used your company as a supplier to our restaurants for several years, and
until recently the quality of your products has always been good.
However, on 2 September this year, we took delivery of some plastic tableware which was of extremely poor quality. Many of the bowls were chipped and several of the forks were broken. We cannot use them in our cafeterias.
We will replace them free of charge. I do hope that such a delivery will not be repeated, and that your supplies to us in the future will again be of high quality. If, however, we receive any further faulty plastic tableware from you, we will be obliged to find another supplier to provide us with goods which meet our own high standards I am sure you will be able to provide us with a satisfactory explanation.
So do I! It was the faulty packing machine ( now repaired. )
Tell her it won’t happen again – she’s an excellent Customer, so please offer our apologies.
Yours faithfully, Ann Jereme
Restaurants Director
范文：
Dear Ms Jeremy,
Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely,
例题 ? You work in the Sales Department of an international company. Manuela Garcia,
an important client, is visiting your company for a day. There are some changes to the itinerary you sent her last week. ? Write a letter of 120 - 140 words to Ms Garcia, using the original itinerary and
your handwritten notes, informing her of the changes.
Proposed itinerary for one-day visit of Manuela Garcia
Wednesday 20 October
11.00 Ms Garcia arrives on flight 1 B 432 from Madrid
John Sallis to meet Ms Garcia at airport Original arrival time too optimistic 45 11.30 Arrival at company John Sallis to give Ms Garcia an introductory tour of company
Restaurant full. It’s now the Swan hotel 12.30 Lunch at White Hart restaurant
( John Sallis, Carol Snape, Tom McAllister Sue Smith Manuela Garcia )
Carol can’t make it. Explain why
14.00 Meeting in boardroom
( Carol Snape Tom McAllister Sue Smith Manuela Garcia ) 15.30 Coffee break
Give some details
16.00 Product presentation ( Carol Snape, Tom McAllister; Sue Smith Manuela Garcia )
John has to go early. Sue will 18.00 John Sallis to take Ms Garcia to the airport take Manuela to the airport
19.30 Ms Garcia departs on flight 1 B 886 to Madrid
例题：
Dear Ms Garcia,
Further to last week’s correspondence, I am writing to inform you that we have to make a few changes to the original itinerary for Wednesday 20 October.