经济管理学院毕业论文（设计）
论文题目: 第三方物流企业员工的满意度调查与对策研究 专 业: 物流管理 姓 名: 刘志锋 学 号: 0845542224 指导教师: 金 辉
2012年5月
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江苏科技大学经济管理学院毕业论文（设计）中文摘要
第三方物流企业的员工满意度调查与对策研究
摘 要
对于企业来说，员工一向是企业最宝贵的财富，而员工的满意度直接决定着员工的工作行为以及绩效，它对企业的生存和发展起着决定性的作用。员工是企业利润的创造者，如果员工的满意度较高，那么他们就会积极主动地工作，更好地为企业服务。相反，如果员工对企业不满意，那么他们就失去了工作的动力和积极性，就会降低他们的工作效率和工作质量,甚至导致员工的流动量增大。所以，企业在管理过程中要提高员工的满意度,提高他们工作的积极性，是他们在工作中保持激情,为企业带来更多的利润。企业要想提高员工的满意度，就必须做好员工满意度调查。基于以上原因，本文以150名不同物流企业的员工为调查对象，运用调查问卷法、工作要素总和评分法等，分析了员工满意度的现状以及影响因素，并得出以下结论：（1）薪酬水平对员工的满意度有积极影响；（2）工作内容对员工的满意度有积极影响（3）晋升机会对员工的满意度有积极影响；（4）领导管理对员工的满意度有积极影响。最后本文基于以上结论提出了有助于提升员工满意度的管理对策。
关键词：物流企业；员工满意度；调查分析；对策研究
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江苏科技大学经济管理学院毕业论文（设计）英文摘要
Employee Satisfaction Survey and Countermeasure Research of the third-party logistics enterprises
Abstract
For enterprises, the staff has always been the company's most valuable asset, and
employee satisfaction directly determine the behavior and performance of staff, the survival and development of its enterprises play a decisive role. The staff is the creation of corporate profits, higher employee satisfaction, then they will actively work to better services for the enterprise.Conversely, if employees are not satisfied with the enterprise, then they lose the incentive to work and enthusiasm, will reduce their work efficiency and quality, and even lead to increased liquidity in the staff. Therefore, in the management process to improve employee satisfaction, they work, they stay motivated in their work and bring more profits for the enterprise. In order to improve good employee satisfaction, employee satisfaction survey must be done.For these reasons, the 150 employees of logistics companies for the survey, the use of the questionnaire method, the sum of the work elements score, analysis of the status quo and influencing factors of employee satisfaction, and the following conclusions: (1) salarylevel have a positive impact on employee satisfaction; (2) Content of work have a positive impact on employee satisfaction (3) opportunities for promotion have a positive impact on employee satisfaction; (4) leadership and management have a positive impact on employee satisfaction. Finally, based on the above conclusions help to improve employee satisfaction management measures.
Key words: logistics enterprises; employees satisfaction; survey analysis;
Countermeasures
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江苏科技大学经济管理学院毕业论文（设计）目录
目 录
0 引言............................................................................................................................1 1 概述............................................................................................................................1 1.1 研究背景..............................................................................................1 1.2 研究意义..............................................................................................2 1.3 研究内容和方法..................................................................................2 2 员工满意度研究现状............................................................................................3 2.1 员工满意度的界定..............................................................................3 2.2 员工满意度的影响因素研究...............................................................4 2.3 国内研究述评.......................................................................................5 3 物流企业员工满意度的理论模型与研究假设................................................6 3.1 薪酬对员工满意度的影响...................................................................6 3.2 工作内容对员工满意度的影响...........................................................7 3.3 晋升空间对满意度的影响...................................................................7 3.4 其它因素对员工满意度的影响...........................................................8 3.5 员工满意度的研究假设及理论模型...................................................8 4 实证调研与假设检验..........................................................................................................10 4.1 问卷调查设计.......................................................................................10 4.2 问卷调查的发放与回收.......................................................................10 4.3 数据质量分析........................................................................................10 4.4 研究假设检验........................................................................................11 4.5 不同自然情况下员工的满意度统计分析............................................15
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江苏科技大学经济管理学院毕业论文（设计）目录
5提升策略及论文展望...............................................................................................................17 5.1 研究结论....................................................................................................17 5.2 提升策略....................................................................................................17 5.3 研究不足与展望........................................................................................19 6 结论....................................................................................................................................................20 7 致谢....................................................................................................................................................21 8参考文献........................................................................................................22 9 附录....................................................................................................................................................23
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