戴炼 PMP FCCA
Email: pmptrainer@126.com
run caused rework which cost the company $250,000. How much of this cost is directly attributable to the employees on the production line? A. $75,000 B. $37,500 C. $212,500 D. $145,000
由于员工缺乏培训和合理的控制，生产过程中发现了以错误需要返工解决。返工费用为$250,000。其中员工负有责任的费用为 A. $75,000 B. $37,500 C. $212,500 D. $145,000
3. Design of experiments is a technique used in quality planning to
A. Identify which variables have the most influence on overall outcomes B. Provide a comparison between project quality management practices C. Show how various elements of a system relate D. Identify where less rework will be required 实验设计是质量计划中的工具
A. 明确哪些变量对于整体结果影响最大 B. 为项目质量管理提供比较
C. 展现各个因素在系统中如何联系在一起 D. 明确哪里可以减少返工
4. Which of the following statements best characterizes the quality management practice called benchmarking?
a. The ISO term for progress measurement
b. Comparing planned project practices to those of other projects c. A technique used to test certain types of electronic equipment d. The difference between grade and quality
以下哪一条最能说明质量管理中标杆管理法的特征： A. 是ISO用于进度衡量的词语
B. 将已计划的项目做法与其它项目的类似部分作比较 C. 一种用于测试某些电子设备的技术 D. 等级与质量间的关系
5. When a process is in control, what do you want to do to the process? A. The process should not be adjusted.
B. The process may be adjusted for continuous improvement. C. The process should be always adjusted for continuous quality. D. The process should be regularly adjusted.
当一个过程处于控制之中，你想对此过程作什么？ A. 不应该调整该过程。
B. 可以调整该过程达到连续改进。
31
戴炼 PMP FCCA
Email: pmptrainer@126.com
C. 为了连续改进质量应该不断调整该过程。 D. 应该定期调整该过程。
6. In order to monitor the number of errors or defects that have been identified and the number that remain undetected ,you should A . Design an experiment B. Use a checklist
C. Conduct a trend analysis D. Perform an audit
为了监控已经发现和尚未被发现的错误和缺陷数量，你应该： A. 设计一项试验
B. 利用一个对照表进行比较 C. 运用趋势分析法 D. 进行审计
7. Constancy of purpose is a core concept for continuous improvement. An organization displaying constancy of purpose must have all the following elements except: A. Documented and well-disseminated statements of purpose and vision B. A set of strategic and tactical plans
C. An awareness by all members of the organization of the purpose, vision, goals, and objectives and their roles in achieving them
D. A quality assurance and control department reporting to senior management
目标坚定不移是持续改进的一个核心概念。一个目标坚定不移的组织应该包含以下各种成分，除了：
A. 组织目标和前景展望已形成文件并且广泛传播。 B. 一套战略、策略计划
C. 所有组织人员都认识到组织的目的、前景、目标、以及在实现目标的过程中他们所起的作用。
D. 负责向高层管理汇报的质量保证和控制部门。
8. The quality management plan describes all the following except the
A. Method for implementing the quality policy as well as the project quality system B. Quality control, quality assurance, and quality improvement plans for the project
C. Organizational structure, responsibilities, procedures, processes, and resources needed to implement project quality management
D. Procedures used to conduct trade-off analyses among cost, schedule and quality 质量管理计划描述了以下方面，除了 A. 贯彻质量政策和质量系统的方法 B. 质量控制，质量保证，质量提高计划
C. 贯彻项目质量管理的组织结构，职责，过程，流程和资源 D. 用来平衡成本，进度和质量的流程
9. A Pareto diagram helps the project manager to?
A. Focus on the most critical issues to improve quality
32
戴炼 PMP FCCA
Email: pmptrainer@126.com
B. Focus on stimulating thinking C. Explore a desired future outcome
D. Determine if a process is out of control 帕累托图可以帮助项目经理： A. 关注最关键的问题改进质量。 B. 关注激发思考
C. 了解想要达到的未来产出 D. 确定一个过程是否失去控制
10. When the project team completes the planning phase of a project, they should have the following identified and developed to monitor and control quality: A. Operational Definitions （Metrics） B. Benchmarks C. Flowcharts D. Procedures
当项目团队完成了项目的计划阶段时，为了监督和控制质量，他们应该识别和制定了： A. 工作定义（量度标准） B. 标杆比较法 C. 流程图法 D. 程序
11. Opportunities for improvement are identified by measuring quality, which is defined as the monetary value associated with
A. Producing a product that meets the requirement B. Nonconformance to the requirement C. Any cost for quality personnel and tools
D. All extra efforts to implement a quality program
改进的机会是通过测量质量发现的，这种改进被定义成与下列哪项相关的货币价值？ A. 生产满足需求的产品 B. 与需求不一致的成本
C. 所有质量人员和工具的成本
D. 实施一个质量程序的所有额外努力
12. ―cost of quality‖ is a project management concept that includes cost of: A. exceeding requirements B. changes to the requirements
C. ensuring conformance to requirements D. the quality control requirements
“质量成本”是一个项目管理概念，它包括下列哪项所需的成本？ A. 超过要求的成本 B. 要求变更的成本 C. 保证符合要求的成本 D. 质量控制要求的成本
33
戴炼 PMP FCCA
Email: pmptrainer@126.com
13. Accountability for project quality rests ultimately with: A. The customer
B. The project manager
C. The Quality Control Department D. Everybody involved in the project 项目质量的责任最终在于： A. 客户 B. 项目经理 C. 质量控制部门
D. 参与项目的每个人
14. Which of the following best describes the results of an increase in quality? A. Increased productivity, increased cost effectiveness, decreased cost risk B. Increased productivity, decreased cost effectiveness, and increased cost risk C. Reduced productivity and no change to cost effectiveness and cost risk D. Reduced productivity and an increase in overall product or service cost 以下哪项可以最好的描述质量提高了的结果？
A. 生产率提高了、成本效率提高了、成本风险降低了 B. 生产率提高了、成本效率下降了、成本风险增加了 C. 生产率下降了、成本效率和成本风险没有变化 D. 生产率下降了、产品或服务整体成本提高了
15. The increasing emphasis on project quality management can be attributed to the
A. Formation of quality circles by employees dissatisfied with their company’s quality practices B. Importance and prestige of obtaining ISO9000 certification C. Power of customers as stakeholders in the process
D. Power of top management as a stakeholder in the process 日益加强的对项目质量管理的强调主要归因于： A. 对于公司质量不满的雇员形成的质量圈 B. 获得ISO9000认证的重要性和威信
C. 客户作为项目干系人在整个过程中的权力 D. 高级经理算作项目干系人在整个过程中的权力
16. You recently completed a food service assessment project of the company dining facility and found out a number of problems, including empty vending machines, discourteous employees, slow line, poor menu variety’ and high price. you decide to show which variables have the most influence on the overall outcome. Which one of the tools listed you use? A. Flowcharts
B. Scatter diagram C. Pareto diagram D. Control chart
最近，你刚完成了某公司食堂餐饮服务的评估这一项目，其中发现了一些问题。发现的问题包括空空的售货机，粗鲁无理的餐饮服务员，长长缓慢的取食的排队，餐单的单调和价格的偏高。接着，你决定找出最影响总体结果的问题。你将使用以下哪一种工具呢？
34
戴炼 PMP FCCA
Email: pmptrainer@126.com
A. 流程图 B. 散点图 C. 帕累托图 D. 控制图
17. Primary responsibility for establishing design and test specifications rests with: A. Senior management B. Procurement C. Engineering D. Quality control
建立设计和测试规范的主要责任在于： A. 高层管理 B. 采购
C. 工程/设计 D. 质量控制
18. Jake has been assigned the position of PM of a multi-organizational project. His organization, which is the primary performing organization, has a weak quality policy. The other organizations have no quality policy, Jake should
A. Use the policy for his organization, since his organization is the primary performing organization
B. Ask for additional money from the stakeholders to fund a quality program C. Seek buy-in from all organizations to fund a quality program
D. Work with the team members from the various organizations and develop a quality policy for the project without telling anyone, to eliminate negative feed back Jake被任命为一个多组织项目的经理。他自己所在的组织承担主要的工作，质量政策比较弱。其他组织没有质量政策，Jake需要
A. 使用他组织中的质量政策，因为他的组织承担主要的工作 B. 向项目干系人申请额外的经费组成一个质量管理过程 C. 向所有组织寻求意见组成一个质量管理过程
D. 与来自各个组织的项目团队成员一起制定项目的质量政策，但为了避免负面影响不告诉其他人
19. Which of the following statements best describes attributes sampling versus variable sampling?
A. Attribute sampling is concerned with prevention, whereas variable sampling with inspection? B. Attribute sampling is concerned with conformance, whereas variable sampling with degree of
conformance
C. Attribute sampling is concerned with special canses, whereas variable sampling with any
causes
D. Both are the same concept
以下哪一种描述最能说明属性抽样与变量抽样的区别：
A. 属性抽样是与“预防”有关，而变量抽样与“检验”有关
35