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B. 属性抽样是与“一致性”有关，而变量抽样与“一致性的程度”有关 C. 属性抽样是与“特殊原因”有关，而变量抽样与“任何原因”有关 D. 两种抽样相同
20. A fishbone diagram helps: A. Explore past outcomes
B. Organizes thoughts and stimulates thinking C. Determine if a process is out of control D. Prioritize the problems 鱼骨图可以帮助： A. 了解过去的结果 B. 组织思维、激发思考 C. 确定过程是否失去控制 D. 对问题进行优先排序
Answers： 1. C 11. B
2. B 12. C 3. A 13. B 4. B 14. A 5. A 15. C 6. C 16. C 7. D 17. C 8. D 18. C 9. A 19. B 10. A 20. B Chapter 9 HR
1. The company has just announced that there will be a layoff in the next months, and it is probable that you lose some of the people from your project team. The team members seem to lose the interests in the project work. If you tell the team, \project performance in the next month will keep us from losing our jobs.\Which conflict resolution technique are you using? A. Compromising B. Forcing
C. Smoothing D. Withdrawal
公司刚刚宣布下个月会解雇员工，你的项目团队可能会失去部分员工。这时候，项目团队成员似乎对项目失去了兴趣。如果你对你的团队说：“让我们冷静下来重新回到工作岗位上，我们下个月的项目绩效会使我们不会失去工作。”你采用的是哪种解决冲突的技巧？ A. 妥协 B. 强迫 C. 缓和 D. 回避
2. A company convenes an estimating team to bid competitively on a project. Later, a negotiation team made up of different people is established to negotiate the final price. The project manager was not part of either team and is assigned after negotiations were completed and the contract was signed. A good project manager should mainly:
A. Disregard the assumptions/constraints used in estimating the job
B. Review the documents that authorize the project and define its objectives
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C. Focus heavily on comparing the contractual statement of work with the proposal statement of
work
D. Request a new project charter
某公司召集一个估算团队来对项目竞标报价。稍后，由不同的人组建了一个谈判团队来谈判决定最终价格。在完成了谈判并签订了合同后，才任命了项目经理，他并不是上述两个团队的成员。一个好的项目经理应该主要： A. 不考虑工作估算所作的假定或条件限制 B. 了解检查项目授权和项目目标的文件.
C. 集中精力比较合同的工作说明书和建议书的工作说明书 D. 要求制定新的项目章程
3. To successfully motivate a team in today’s high-tech environment, which motivational theories should the PM use to maintain a happy, productive team? A. Expectancy and Theory x
B. Theory Y and Maslow’s Hierarchy
C. Theory Y, Expectancy and Herzberg Hygiene Factors D. Herzberg’s Hygiene Factors and Expectancy. 在当今的高科技环境中，要成功的激励一个团队，项目经理要使用哪些激励理论才能保持一个快乐高效的团队？ A. 期待、X理论
B. Y理论和马斯洛等级制度
C. Y理论，期待、Herzberg保健因素 D. Herzberg保健因素、期待
4. Abraham Maslow’s Hierarchy of Needs theory centers on five areas which, when fulfilled, will motivate the individual. Which of the following is not one of the five areas? A. Self-actualization B. Physiological C. Social
D. Responsibility
Abraham Maslow的需求层次理论着重于五个领域可以激励个人（如果得到实现的话）。以下哪项不属于这五个领域？ A. 自我实现 B. 生理 C. 社会 D. 责任
5. An obstacle to team building in a matrix organization is: A. Team organization is technically focused
B. Team members are borrowed resources and can be hard to motivate C. Teams are too centralized D. Teams are too large to handle
矩阵组织中，团队建设的一个障碍是： A. 团队的组建以技术为中心
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B. 团队成员是借用资源因此难以激励 C. 团队过渡集中
D. 团队太大难以操作
6. Expectancy theory as applied to project management implies that:
The team will work the hardest on those goals that are clearly explained by the project manager B. The more rewards that the project manager provides, the better the performance of the team C. Team members will work hardest for those project goals that also bring satisfaction to personal goals
D. Employees will work hardest for those project goals which are accompanied by high levels of authority for the individual team members 期望理论应用于项目管理意味着：
A. 团队将朝着项目经理明确解释的那些目标最努力地工作 B. 项目经理提供的回报越高，团队的绩效就越好
C. 团队成员将为那些也满足个人目标的项目目标最努力地工作
D. 员工将朝着对个别团队成员有着高级授权的项目目标最努力地工作
7. Which of the following techniques can project managers practice to use their time more efficiently?
A. Procrastination
B. Send out the agenda for only important meetings C. Do the difficult tasks last D. Delegation
为了更有效地利用时间, 项目经理能应用下列哪一项技术 A. 拖延
B. 只对重要的会议发送会议议程 C. 难的工作任务最后做 D. 授权
8. Project managers spend a considerable amount of time communicating and interacting with project stakeholders. Which of the following methods or techniques would be most useful for a project manager to keep the project team focused on project success? A. Analyze the work occasionally to determine what can be eliminated B. Keep the priorities clear
C. Schedule the most interesting activities at energy peaks D. When problems arise, transfer blame to the stakeholders 项目经理要花很多时间与项目相关者进行沟通交流。下列哪项方法或技术会对项目经理最有用，以便项目团队致力于项目成功？ A. 定期分析工作以决定排除什么事项 B. 明确优先事项
C. 在精力高峰期安排最有趣的活动 D. 当出现问题时责备其它项目相关者
9. You manage a project whose team member have diverse skills and expertise .You want to
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encourage your staff to pool its knowledge about project issues to make the best decisions possible .The most appropriate management style to use is A. Laissez-faire B. Democratic C. Autocratic D. Directive
你目前在管理一个项目，你的团队中的成员拥有的技能和专长都各不相同，你想要劝说你的员工共享他们关于此项目的相关知识，借此来形成可能的最佳决策，最适合使用的管理类型是：
A. 自由放任型 B. 民主型 C. 专制独裁型 D. 引导型
10. When promoting a technical specialist to a project management position, the company is commonly taking which of the following risks? A. Creating a solid project manager
B. Transforming a specialist into a generalist C. Creating a technically unsound team D. Providing for the needs of others
当晋升一位技术上的专家到一个项目管理位置的时候,公司通常在承担下列哪一风险? A. 造就一位强有力的项目经理 B. 把一位专家转变成一位全能家 C. 形成技术上不健全的团队 D. 满足其他人的需要
11. John has been the business head at the company for 23 years. He is currently the sponsor on the latest consolidation project. Dave is the project manager. John recently met with Dave to talk about the project and strongly suggested to Dave that he get the job done or ―he’ll find someone else who can get it done.‖ John might be seen as exhibiting what kind of management approach? A. Motivating B. Counseling C. Theory X D. Theory Y
约翰John担任公司领导达 23 年之久。 他现在是最近的合并项目上的业主。 大卫Dave是项目经理。约翰最近与大卫见面谈论起项目,并且强烈地向Dave建议要把工作做好,否则\他将会找其他能做好项目的人\。 约翰可能被视为在展示什么类型的管理方式? A. 激励 B. 咨询 C. X理论 D. Y理论
12. Which of the following personality attributes is not desired in a project manager? A. Aversion to problem situations
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B. Reliance on the team to resolve many of their own conflicts C. Understanding of the project technology D. Understanding of personnel problems
下列哪一项个人特质不期望在一个项目经理身上看到? A. 厌恶出现问题
B. 依赖团队来解决他们自己的很多冲突 C. 理解项目技术 D. 理解人事问题
13. Team-building activities include management and individual actions taken specifically and primarily to improve team performance .Many of these actions may enhance team performance as a secondary effect .An example of some action that may enhance team performance as a secondary effect is
A. Establishing team performance goals and holding off-site retreats to review ways of best
achieving these goals
B. Colocating all teams members in a single physical location C. Establishing a team-based reward and recognition system
D. Involving non-management-level team members in the planning process
团队建设行为包括管理和个人行为，而这些特定和基本的行为则应有助于改善团队的业绩，许多这样的行为对团队业绩的提升作用只是它的“副产品”。一些行为可以间接提升团队业绩的例子是：
A. 建立团队业绩目标并通过尝试前进的方式来寻找实现这些目标的最佳方法 B. 对团队全体成员进行统一定位
C. 建立一个以团队为基础的奖励和考评系统
D. 在计划编制的过程中让非管理层的团队成员也参与进来
14. The project manager's leadership style should be matched to the corresponding developmental level of the project team and should move through successive steps in the following order:
A. Disciplinary, autocratic, participative
B. Staff planning, team training, performance monitoring
C. Team building, team development, responsibility assignment D. Directing, coaching, supporting, delegating
项目经理的领导风格应该与项目团队的发展水平相匹配，而且要按照以下顺序循序渐进： A. 纪律，独立，参与
B. 员工计划，团队培训，绩效监督 C. 团队建设，团队发展，责任指派 D. 指令、指导、支持、授权
15. Given that you are neighbors, you and the CEO of your company have established a friendly personal relationship. This fact has not gone unnoticed by your peers and associates. Recently, your company appointed you project manager for a new project that is crucial to achieving next year's financial targets. Which type of power available to project managers might you be able to
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