毕业实践用纸
培养培训师认识酒店员工培训的重要性，从而宣传开来，给酒店带来良好的风气，并延续下去。最重要的是要正确认识员工培训，培训是增强企业竞争力的有效途径，不能因其耗时耗财而不进行。调查发现经常投入进行培 训的酒店其投诉率药远远低于不经常投入培训的酒店，对于已经掌握基本技能的员工也要通 过培训来强化酒店的经营理念，了解酒店最近的经营状况、发展动态， 增强其归属感。培 训时间和方式的选择上可以根据酒店自身经营实际灵活而定。
（二）完善酒店对员工培训的内容设置
变化，是企业环境的永恒主题。应变，是企业发展的基本任务之一。酒店员工的培训工作也 随 着发展而不断变化、不断完善。其发展优势集中表现为培训态度从淡漠变为重视、培训内容 从单一变为全面、培训方法从被动变为主动、培训工具从单一变为向多样、培训对象从低层变为高层。培训内容不仅限于师傅对徒弟培训，可引进一些别的酒店人员培训成功的例子，再融入华美达的专业知识对员工进行培训。也可以调派我酒店员工去华美达加盟店进行培训，吸取其酒店的优点，再加以改善从而得到良好的培训效果。员工培训，正在成为企业适应不断变化和日趋复杂环境过程中日益重要的核心职能。酒店业 的员工培训越来越被重视，培训工作的质量和培训效果，越来越直接地影响到酒店业的发展。
（三）合理安排酒店员工培训的时间表
人事部应合理的安排培训时间，这也就是要增强各个部门互相合作性。应先与各个部门经理协商员工的培训计划。根据员工上班的时间来安排培训的日期。避免导致一人培训多次，或较少人培训的现象。做好准备工作合理安排时间，避免导致人员精力浪费的情况发生。
（四）加强酒店对员工培训的形式和手段
酒店应创新管理体系，建立激励机制。酒店应将酒店利益与员工个人发展协调统一。创立、创新人力资源体系，科学合理的进行员 工管理，奖罚分明，避免酒店中老员工以各种各样的方式排斥新员工现象的发生。科学管理 的同时合理使用激励手段，运用“人性化”的管理思想 ，最大限度地调动员工参与培训的 积极性、主动性，选择适合本企业的最佳培训方式以达到最佳的培训效果。如组
10
毕业实践用纸
织筛选不同 阶层员工进行国内外的考察学习就是一种特殊的激励手段，就是一种形式改变的培训。个体 发展空间大，积极性才会提高，才会全身心投入到工作，进而对酒店的总体实力提升发挥应 有的作用。?
（五）定期对酒店员工进行QA抽查，追踪培训效果
酒店设立专职培训部门，由专职人员负责制定酒店员工的培训规划，并确保培训内容、时间、等关键问题的合理安排和落实；同时负责对酒店员工培训工作进行检查、 指导、严 格把关，使酒店培训系统化。QA抽查可以由酒店各部门经理进行，对员工定时的抽查也可以出一些考卷来测验员工的接受能力。要达到预期的培训效果必然是一个由制定→测评→培训→再测评→再培训→实践的过程，只有不断测评、修改才能使员工的培训得到完善。 六、结论
针对观察研究五角场华美达员工培训的情况，本文深入分析了酒店对员工培训的必要性，培训的种类因素，并从培训理念，内容设计、时间安排，培训手段这几方面进行研究。发现了华美达酒店对员工培训的不足，并给予相应的建议。从而告诉大家酒店对员工培训的重要性。因此，员工培训相当重要。做好培训的前提就是培训需求分析，酒店在开展培训之前一定要做好培训需求分析。培训需求分析是培训有效并成功的重要保障。
参考文献
[1] 武瑞营，如何加强饭店员工的培训［J］，集团经济研究，2006，(4).?
[2] 雷虹，论新时期饭店业员工培训的若干问题［J］，湖州职业技术学院学报，2 005，(2). [3] 张再学，现代企业员工培训五大发展趋势［J］，台声——新视角，2005 ，(6). [4] 李志刚，饭店人力资源管理［M］，北京：中国旅游出版社，2005，(8). [5] 张倩，曹希绅 期刊：现代企业文化，2009年 第33期
[6] 刘喜华，企业家天地（下半月版），WORLD OF ENTREPRENEURS 2008年 第05期 [7] 谭丽，江右论坛JIANGYOU FORUM， 2007年 第05期
11
毕业实践用纸
Briefly Analysis on Hotel Staff Training
——A Case Study of Ramada Shanghai Wujiaochang
SUMMAR
Today's hotel industry, training is seen as an important content of the work. It is not only to train hotel professionals in different fields of the cradle, but also improve the hotel work, strengthen management, improve unexpectedly struggle, beat an important magic weapon. Fully understand the role and status of job training, job training to master the hotel characteristics and laws, the establishment of a complete training system, and seriously implement quality control training is the key to doing a good job training the hotel.
The hotel is the focus of tourism support industries, and now the world's top ten international hotel management groups have entered the Chinese market, and the formation of a certain brand and huge economic effect. Moreover, China's hotel brands and hotel management group with developmental delay, restrict the development of China's hotel industry is a major bottleneck in the lack of hotel professionals. Through training to improve staff quality is the hotel service quality and competitiveness of the important ways. This article is by Ramada Shanghai Wujiaochang a study, based on the hotel staff training on various aspects of the analysis.
Hotel staff training is planned on the education and skills training activities. It not only can improve the service quality and management level, but also generate revenue for the hotel the same time as the development of its own staff. Employee's personal values can reflect.
- 12 -
毕业实践用纸
The training object Ramada hotel is divided into four levels. A-level manager are general manager and assistant manager. B-level managers are managers of various departments. C-level executives are the supervisory level hotel management. D-level staffs are hotel staff and the hotel operator level. The type of training is divided into pre-employment training and job training and job training outside.
Hotel staff training is extremely important because the training will help improve staff quality and skills, and integrated to enhance service quality and competitiveness of the hotel. Training and help unify thinking and create a good corporate culture, lower hotel operating costs. Staff training will help enhance understanding and recognition of the hotel, and promote teamwork. Training helps to promote their staff development, employees and hotel development to achieve the harmony.
Ramada Shanghai Wujiaochang is located on the Huangxing Road where the vigorous development of east Shanghai Wujiaochang trade circle is. The hotel is close to major shopping areas, points of interest and cultural centers, such as Fudan University and Tongji University. Not more than a hundred feet to reach within the luxury fashion capital of Wujiaochang, enjoy the romantic feeling metropolis style. \AM\concept is always committed to bring to every careful and thoughtful customer care experience. \show unity in order to guest service standards, to make their own hotel for final success. Staff was training settings including literacy training, skills training, quality training. Staff training includes training of new recruits, fire safety training, 5S training. Employee training methods, including demonstrations, lectures and visual teaching
methods, supervised methods, role-playing approach, foreign language training.
By studying the Ramada Hotel, for staff training, and where there are deficiencies. At present, the Ramada hotel staff training has the following problems:
(1) Ramada Shanghai Wujiaochang staff training is not enough emphasis on Ramada on the staff training has not formed a strict training regime and plan, with great discretion in the training content and the field situation more. For example,
- 13 -
毕业实践用纸
new staff induction training of the time originally scheduled for two days, while the actual number of training days to one day. Some of the content of the training division as busy with other things and omitted. End of the training was scheduled to visit the hotel the next day in all departments, arrange to meet with the hotel manager, the result is only lip service, resulting in many staff and hotel in specific sectors are not clear where. This phenomenon clearly shows that China and the United States up to the new staff induction training for teachers of non-existent. Staff training would not be a good first step; future work will bring great inconvenience.
(2)
Ramada Shanghai Wujiaochang employee training set is not perfect
Ramada content of employee training set is relatively simple, the training staff did not talk after feedback training results do not realize the advantages and disadvantages. A professional knowledge of all they teach, after being allowed to operate, as the master work in busy work and where the problem first encountered by themselves, if it can not be resolved, and then notify the teacher to help you. Training a single, mostly to explain the type, and mainly observed. Training is not strictly on the assessment, no feedback phenomenon.
(3)
Ramada Shanghai Wujiaochang staff training schedule to be optimized
Personnel to the staff training plan is not quite reasonable, and sometimes participate in staff training led to the majority, sometimes only a very small number of staff training. All the various departments to work more flexible hours, which can lead to back and forth several staff training, and many employees did not participate in training.
(4) Ramada Shanghai Wujiaochang on staff training in the form of a single, new means not enough
Ramada training methods backward, static, the effect greatly reduced. For example, the hotel Front Office Front Office, held a monthly meeting, the manager to have taken place since the issues one by one month put forward more to blame mainly heavy blow to the confidence of staff.
- 14 -