从总经理、管理者代表、各分管副总经理、质量保证部、各单位质量主管及质量管理员到车间副主任(兼质量管理员)、班组质量管理员,形成了纵向到底,横向到边的质量管理网络,充分履行管理职责,推动武船质量管理体系正常有效运行。
One multi-level and comprehensive quality control network was formed including the General Manager, representatives of the board, deputy general manager, the QA department, all of the director and quality inspectors, assistant superintendents, quality inspector in every shift groups, and they execute their own responsibilities and promote the effective operation of the quality control system. (2)质量管理体系建设
The construction of the quality control system
武船对质量管理体系文件实行动态管理,不断地对文件进行评审与更新,以提高文件的充分性、适宜性和可操作性。武船每年都对质量管理体系文件进行进行修改,如QMS/WS.M-05-2002版质量手册,至今已进行了4次换版次修改:武船2002年发布的45份质量管理体系程序文件,至今全部都进行了换版修改,其中已经3次换版修改的程序文件有26份,已经4次换版修改的程序文件有6份;第三层次作业文件依据内、外部环境、组织机构的变化及管理不断精细化的要求等,不断进行更新与增补。质量管理体系的不断完善,提高了体系运行的有效性和效率。
The shipyard applied dynamic management and constantly reviewed and updated the system so as to improve the sufficiency, 技术标 第221页
applicability and operability of the quality control system. They have annually revised the quality control system, for example, they updated the QMS/WS.M-05-2002 version Quality Handbook for four times up to now, they updated the overall 45 procedure documents of the quality control system which issued on 2002 including 26 procedure documents had been updated for three times, 6 procedure documents had been updated for four times. The shipyard persistently updated and supplemented the third-level operation documents according to the change of internal and external environment as well as the alternation of organization management and based on the requirement of continual refining. The constantly improvement of the quality control system enhance the effectiveness and efficient of its operation.
(3)质量监控系统建设
The construction of quality supervision system
自1996年以来,武船每年都组织2-4次内审,所有不符合项均按举一反三要求组织整改,对整改过程和效果进行跟踪和验证:从2006年以来,每年还组织过程的专题审核:从2007年以来,每次审核还成立了内审监视和测量小组,对内审过程进行监视和测量,促进了内审工作的有效性。内部审核、过程审核的不断循环,促进了企业质量管理体系自我完善、自我约束和自我改进机制的形成。
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Since 1996, the shipyard has organized the internal audit for twice or four times, any of the non-conformances were required to rectify and improve and conducted to track and re-inspect the process and the result, the annually specific audit for the process has been carried out since 2006. Since the year 2007, the shipyard set up specific team in every internal audit to supervise and measure the process, promoting the effectiveness of the internal audit. The repeated audits for internal and process accelerate the forming of a self-perfection, self-restraint and self-improvement mechanism.
自1996年以来,武船每年都进行管理评审,对武船质量管理体系持续的适应性、充分性和有效性进行评审,并输出有关质量管理体系、过程有效性、产品改进和资源需求的决定和对策措施,各单位根据对策制订本单位《质量管理体系管理评审改进措施计划表》,由质量保证部对改进措施进行跟踪、对效果进行验证,确保了管理评审所作出的各项决定和措施都得到有效的落实。
Since 1996, the shipyard has go through management review to analysis and judge the adaptability, adequacy and effectiveness of the quality control system and made decisions on quality control system, the effectiveness of process, products' update and resource demands and staged out some countermeasure measures. 技术标 第223页
Every branch should accordingly issue their own \for the improvement in the management review of the quality control system\, which should be followed and examined by the QA department, ensuring the effective implementation of every decision and measures issued by the management review.
不合格品处理、不符合项整改、质量事故处理均要求按原因未分析清楚不放过;责任人未查明、未受到教育不放过;纠正措施未制订不放过;纠正措施未落实或未达到预期效果不放过:举一反三整改不到位不放过的“五不放过”原则办理,对严重、重大、重复质量问题按技术问题归零五条标准和管理问题归零五条标准实施质量问题归零管理,形成自我纠偏的运行机制。武船建立了以技术副总经理为领导,以工艺技术人员为主体,各级领导、质量管理员、检验员参加的工艺纪律检查监督网,质量保证部设立了现场质量监督检查小组,对施工现场“人、机、料、法、环、测”实施监控;武船建立了月度、半年、年度质量分析会制度,通过质量分析,找出不合格的原因和潜在因素,及时采取纠正或预防措施,保证质量管理体系的正常运转。
The five non-getaway principles, which means that any non-qualified products, the non-conformance, quality accidents which were not found and analyzed reasons; any responsible person that were not defined or any education that were not received; any corrective actions that were not made; any corrective measures that 技术标 第224页
were not implemented or not achieved the expected results; any corrections that were not carried out in the full manner cannot be got away until they meet the relevant requirement. It is required to implement the management of returning to zero for any quality problem according to the five return-to-zero standards for any technical problems, especially for the serious, the heavy and the repeated and five return-to-zero standards for management problems, shaping a self-corrective operation mechanism. A supervision team on process discipline in workshop was organized with the leadership of Deputy General Manager responsible for technical issues, technologist-based and the participation of managers, quality controllers, inspectors at all levels. The QA department set up an on-the-spot quality supervision and inspection team to implement monitor on “workers, machines, raw materials, regulations, links, and measurements”. Moreover, the shipyard established a system of holding monthly, biannual and annual quality analysis meeting to analyze and find out the reason for the non-qualified products and the potential factors and to adopt corrective or preventive measures, so that to enable the quality control system operates smoothly. (4)质量意识建设
The construction of quality awareness
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