摆放鲜花。入口及接待处的交通应不打扰酒廊的客人
A lobby central feature is recommended (artwork or flowers) 要求大堂中央有特色（艺术品或鲜花）
A brochure rack will be implemented. Its design needs to be adapted to each specific lobby complying with the standard functional specifications. In house music will be provided in the lobby.
将摆放酒店小册子架。架子的设计需遵照标准功能规范适合各自特定的大堂。大堂内播放酒店背景音乐。
Overall size can vary from 300 to 1000 square meters depending upon the number of bedrooms and type of hotel (business or resort)
大堂的全部面积取决于房间数及酒店类型，可以从300到1000平方米之间变动（商务酒店或度假村） 4.7 Reception Desk接待处
The reception desk is made up of designated areas for “Reception” and “Cashier”. Individual desks or islands are preferred to a linear counter.
接待台由 “接待处及收银处”的区域组成，首选独立的线性柜台
As a rule the Concierge function will have its own designated area opposite or adjacent. The desk design must allow for a clean and tidy appearance, with all equipment and storage facilities to be out of guest sight. In particular room key storage must be hidden from view. The front desk needs to be integrated in the lobby décor and overall atmosphere.
按照惯例，礼宾部将设置在接待处对面或邻近的区域。接待处柜台的设计必须外观整洁，所有设备及储藏设施应在客人视野范围之外，特别是存放房间钥匙架必须隐蔽。柜台应结合大堂的装修及整个气氛。
It should be located near the hotel entrance but its prominence is to be downplayed so as to avoid the front desk being featured as a major element. The back wall of the front desk is to be treated in a very decorative way. There must be adequate space to permit maximum staffing level workflow without hindrance.
作为一个主要的原理前台应设置在靠近酒店入口处但又不能太显眼。柜台的后墙可以装饰。必须有足够的空间允许最大限度的员工流动
Access to the employee side should be from the rear by means of discreet doors screened from view of back office activity. 通过隐蔽门来遮掩后台办公室的活动。
The number of workstations is calculated as: one, plus one additional per 100 rooms. 工作站数量的计算如下：1+每100间房附加1个
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4.8 Concierge礼宾部
The concierge counter should be located in a prime location, well in view from reception area, hotel entry and passenger lifts.
礼宾部柜台应设置在一个最好的位置， 可以观察到接待区域，酒店入口及客梯
He will provide to guests all information pertaining to their stay, including travel arrangements and entertainment plans where a separate travel and tours desk or shop is not provided.
礼宾部将为客人提供所有信息，包括旅游安排，及娱乐计划 4.9 Bell Captain Desk行李处
Normally located near the entry, this is generally a freestanding island counter with a 1 to 2 meters frontage, in decor matching the reception desk. Sufficient shelving and drawer space should be allowed to ensure equipment and supplies are kept out of vie. Ideally there should be adequate space for at least two employees to work simultaneously. Power, telephone and computer capability is required.
行李处通常是一个独立式的柜台，设置在靠近入口，与接待处的柜台装修匹配。要有足够的架子及抽屉以确保放置所有设备及供需品。应有至少让两名员工同时工作的足够空间。要求设置电力，电话及电脑等设施 4.10 Guest Relations Desk宾客服务台
A large freestanding guest relations desk is located a short distance to the side of the reception counter and positioned to prevent conversations being overhead by other patrons. Computer terminal should be fully concealed from guest view.
一个大的独立式的宾客服务台设置在离接待处较近的位置。电脑应是隐蔽式的。 4.11 Luggage Store行李房
Usually positioned near the entrance, with ease of access of baggage trolleys and the like, the storeroom must be completely concealed from the view of persons in the lobby by means of door and screens. The size and capacity is determined by overall room capacity and market requirements. The store must be completely secure and include shelving and hanging storage.
通常设置在靠近入口，便于行李车通过， 行李房的门必须完全隐蔽。其面积及容量应由房间数及市场需求所决定。行李房必须十分安全且设置行李架及悬挂装置。 4.12 Safe Deposit Room保险箱房
This facility is required other than the in-room safes installed in each room. 除每间房应设置保险箱酒店也须设有保险箱房
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4.13 Lobby Bar大堂酒吧
Normally located as an extension of the lobby, it can be created on a podium on a different level to the surrounding area, and must make careful use of interior design and materials to make the bar exciting and attractive however without being overly themed. Guests should be able to be served seated at the bar counter or seated in comfortable groupings on sofas and /or armchairs with low coffee tables.
通常设置在大堂范围内， 应有不同层次的地面高度，且必须小心地运用室内设计及材料创造出令人兴奋及有魅力的酒吧但不能没有主题。客人可以坐在吧台或坐在带咖啡桌的沙发或扶手椅子。
A piano/band stage is to be provided提供钢琴/乐队舞台.
The lobby bar should include 3 zones where space allows大堂酒吧应包括3个地带: - A bar counter一个酒吧柜台
- A lounge type area一个酒廊类型区域
- An animated area (TV电视…)一个能活动的区域
The bar should be easily convertible into specific events such as afternoon tea, evening soccer…
酒吧应方便为特殊活动而改变，例如下午茶，晚上的英式足球场所 4.14 Lobby Shops大堂商店
- At least 2 shops至少有两个商店:
? One “boutique”, 5 star quality with standard items (souvenirs, newspapers,
books, films…). Toiletries, cigarettes… To be provided, but not in full view. 一个精品店，店内提供五星级品质的标准品种（纪念品，报纸，书，电影等） 化妆品，香烟等
? One F&B oriented shop (deli shop + refined French items such as wine,
delicatessen…)
一个餐饮商店 （熟食店员+ 精制的法国品种例如酒， 熟食等）
? More if market adapted, managed by hotel or leased out (jeweler,
souvenirs…). Important to ensure a compatible and consistent quality when leased out.
如果符合市场需要可以更多，由酒店管理或出租 （宝石店，纪念品商店等） 如出租商店，重要的是确保谐调一致的品质。
4.15 Library Sofitel索菲特图书馆 - Quiet place安静的位置
- In a comfortable lobby corner在大堂舒适的一角 - Rather traditional style适合传统类型
- Dimmed and smooth atmosphere柔和及安详的气氛 - Decorative as well as for use装修实用
- Some standard books to be provided (French decoration, fashion, Pairs…) 提供一些标准书籍 （法式装修，风尚）
- Books on local city and attractions.涉及本市的书且有趣的东西
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- Artwork, lighting and flowers are essential艺术品，灯光及鲜花是要点
- In some cases, a second library corner can be provided in executive club Sofitel for up market guests.
有些酒店，在索菲特行政俱乐部为客人提供另一个图书馆角落。 4.16 Business Center商务中心
The business center is ideally located close to the hotel reception 商务中心理想的位置是设置在靠近酒店接待处
Alternatively when space does not allow above location, the business center can be located within the meeting room area.
如果空间不允许，商务中心可以设置在会议室区域内。 The décor should give the impression of an efficient, modern corporate office. Minimum requirement is for a large desk with two visitor chairs and a small seated waiting area with TV and newspapers. Minimum facilities include phones; fax photocopier and computer with industry standard business software plus internet/e-mail access. Typing facilities area provided. A small private meeting room should adjoin the Business Center.
装修的格调应给人一种高效，现代的办公室。 最低的要求：带两张来宾椅的一个大办公桌及一个带电视及报纸的小的等候区域。 设备包括电话，传真，复印及带行业标准软件的电脑加上国际互联网/邮件接口。 提供打字设施。 商务中心邻接一个小的私人会议室
In small hotels, the business center services can be provided by the reception. A business corner is then provided.
在小酒店，接待处提供商务中心服务。 提供商务角落 4.17 Group Check In团队入店办理处
This facility is generally required for hotels with greater than 300 bedrooms, having a significant market mix of Conference and leisure groups. It is located just off the hotel lobby, away from the reception desk to reduce crowding and avoid inconvenience to other hotel guests. A separate entrance may be desirable in situations of frequent large group movements.
通常酒店超过300间客房, 有重要的会议及团队市场, 就需要这个设施，。 它设置在酒店大堂，远离接待处以减少拥挤现象及避免打扰酒店其他客人。 对经常有大型团队的情况来说一个单独的入口更为理想。
A small reception counter approximately 1-2 meters in length is required, and must be capable of being securely locked up when not in use. It may be mobile in nature and should have the facility to access the hotel’s computer system. Seating for at least 20 persons should be available.
要求一个大约1-2米长的小型接待柜台，在不用时可以锁上。它是可移动的且与酒店电脑系统联网。至少有可供20人的座位。
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4.18 Public Toilet公共厕所
Public Toilet must be directly accessible from the foyer and of adequate size to cater for all the activities of thus area. A Toilet is required for disabled persons either in each of male and female toilets, or separately (unisex). Room arrangements and mirrors should be located as to prevent a direct view into the Toilet from outside. Preferably, entry should be through an airlock, having inner and outer doors.
公共厕所必须可以从大厅直接进入且应有足够的空间满足这些区域所有活动的需求。男女厕所应分别设置一个残疾人厕所，或独立的（男女皆宜的）。 厕所布局及镜子从外面进入厕所时应能阻挡视线。
Provision of sanitary appliances such as urinals, wash basins and toilets must comply with requirements of local regulations, and be adjusted according to the size and location of meeting rooms etc, with a minimum standard of
公共厕所器具的规格， 例如小便池，洗手盆及厕所必须遵守当地规则要求，依照会议室的面积及位置等来更改。 最低的标准为：
Male Toilet男洗手间 Female Toilet女洗手间 3 W.C.s 厕所 3 W.C.s厕所 4 urinals小便池 3 hand basins洗手盆 3 hand basins洗手盆 1 Dressing table area梳妆桌区域
All public toilets in the hotel should be designed to provide a feeling of quality. 酒店内的所有公共厕所应给人以品质的感觉。
Walls and floors should be attractively finished in polished stone or high quality tiles, vanity benches (no individual hand basins) with mirrors provided above. Consideration should be given to the non-slip qualities of the floor. Attractive, adequate lighting should be employed as well as high quality towel dispensers, hand dryers, waste bins etc.
墙壁及地面应铺设精致的磨光石或高品质的瓷砖，提供梳妆长椅（没有单独的洗手盆）应考虑防滑地面。应采用适当的吸引人的灯光以及高品质的毛巾分配器，干手机，垃圾箱等。
In-house music will be provided提供酒店背景音乐. 4.19 Public Telephones公共电话
These facilities include in-house telephones and public phones. 这些设施包括酒店内部电话及公共电话
Number required will depending upon the size of hotel and meeting facilities, typically 3-4 are situated in or just off the lobby, one of which should be accessible by wheelchair.
电话号码取决于酒店面积及会议设施， 在大堂设置3-4部电话，其中一部应便于给坐轮椅的客人使用。
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