礼宾部1
Concierge
Concierge
Concierge
Contents:
Chapter 1: Essential Hotel vocabulary .............................................. 错误！未定义书签。 Chapter 2: Correctly telling the time ................................................ 错误！未定义书签。 Chapter 3: Greetings and farewells ................................................... 错误！未定义书签。 Chapter 4: Greeting and showing guest to front desk ......................................................... 3 Chapter 5: Introducing the hotel to the guest .................................................................... 11 Chapter 6: Taking guest from front desk to their room .................................................... 14 Chapter 7: Dealing with guest problems ........................................................................... 18 Chapter 8: Arranging taxi for the guest ............................................................................ 20 Chapter 9: Arranging transport for guests ........................................................................ 24 Chapter 10: Guest Q&A.................................................................................................... 26 Additional Information ..................................................................................................... 30
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Concierge
Chapter 1: Essential Hotel vocabulary
1. Numbers 数字
One 一 Three 三 Five 五 Seven 七 Nine 九 Eleven 十一 Thirteen 十三 Fifteen 十五 Seventeen 十七 Nineteen 十九 Thirty 三十 Fifty 五十 Seventy 七十 Ninety 九十 Thousand 千
Billion 十亿
2. Ordinal numbers 序数词
First 第一 Third 第三 Fifth 第五 Seventh 第七 Ninth 第九 Eleventh 第十一 Thirteenth 第十三 Fifteenth 第十五 Seventeenth 第十七 Nineteenth 第十九
3. Hotel floors 酒店楼层
Basement level 1 地下一楼 First floor / Ground floor一楼 Twenty-second floor 二十二楼
4. Days of the week 星期……
Monday 周一
Wednesday 周三 Friday 周五
Two 二 Four 四 Six 六 Eight 八 Ten 十 Twelve 十二 Fourteen 十四 Sixteen 十六 Eighteen 十八 Twenty 二十 Forty 四十 Sixty 六十 Eighty 八十 Hundred 百
Million
百万
Second 第二 Fourth 第四 Sixth 第六 Eighth 第八 Tenth 第十 Twelfth 第十二 Fourteenth 第十四 Sixteenth 第十六 Eighteenth 第十八
Twentieth
第二十
Basement level 2 地下二楼 Twelfth floor 十二楼 Twenty-ninth floor
二十九楼
Tuesday 周二 Thursday 周四
Saturday
周六
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Concierge Sunday
周日
5. Months of the year 月份
January 一月 March 三月 May 五月 July 七月 September 九月 November 十一月
6. Dates 日期
Yesterday Today Tomorrow The day before yesterday The day after tomorrow August 2nd, 2002 October 3rd, 2001
January 21st
, 1999
昨天 今天 明天 前天 后天
2002年8月2日 2001年10月3日 1999年1月21日
February April June August October December
二月 四月 六月 八月 十月 十二月
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Concierge
Chapter 2: Correctly telling the time
1. 2. 3. Six o'clock / 6 : 00 Five o'clock / 5 : 00 One o'clock / 1 : 00 4. 5. 6. half past six / 6: 30 half past five / 5 : 30 half past seven / 7 : 30 7. 8. 9. A Quarter past eleven A Quarter to eleven 11 : 45 11 : 15 A Quarter past twelve 12 : 15 10. 11. 12. Twenty past twelve 12 : 20 Ten to twelve 11 : 50 Twenty five to seven 6 : 35 A clock?s “minute” pointer:
From 12 to 6 is known as “past”. From 6 to 12 is known as “to”.
3 on the clock face is known as “a quarter past”. 6 on the clock face is known as “half past”. 9 on the clock face is known as “a quarter to”. 12 on the clock face is known as “o?clock”.
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