Concierge
Chapter 5: Introducing the hotel to the guest
1. Vocabulary 生词
Excuse me 打搅了 key 钥匙 sure 当然 Time 时间 In 在…里 Introduce 介绍 Main 主要的 over there 在那 center 中心 Greenland lounge绿涧廊 Business 商务 sauna 桑拿 Tennis court 网球场 GYM 健身房 Raining 下雨 Slippery 滑的 Feet 脚（复数） Trip 旅游 Shall 将 Corridor 走廊
Room 房间 Please 请 Here 这儿 stay 留下 allow 允许 facility 设施 building 建筑 concierge 礼宾部 behind 在…之后 Café 咖啡厅 Floor 地板/楼层 swimming pool游泳池 Orchard Chinese restaurant馥轩中餐厅 Signature 签名 outside 外面 Mind 在意 pleasant 令人愉快的 Service 服务 lead 领导 pleasure 荣幸
2. Sentences 句子
May I have your room key, please? 可以把你的房卡给我吗？
May I show you to your room? 我能带你到你的房间吗?
Is this your first time to stay in our hotel? 这是你第一次来我们酒店吗?
Please allow me to introduce our hotel facilities to you. 请让我为您介绍我们的酒店。
This is our hotel lobby. Over there is the concierge, in the center is the Greenland lounge, and behind the Greenland lounge is the Café Pavilion.
这是主楼大堂，那边是礼宾部， 在中间是大堂吧，在大堂吧的后面有我们的咖啡厅。 Our Business Center is on the 3rd floor and our swimming pool, sauna, tennis courts, GYM and Orchard Chinese restaurant are on the 4th floor.
我们的商务中心在三楼，游泳池，桑拿浴，网球场, 体育馆和馥轩在四楼。
3. Dialog 对话部份
Concierge: Excuse me, Sir. May I have your room key, please?
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Concierge
Guest: Sure, here you are.
Concierge: May I show you to your room?
Guest: Ok.
Concierge: Is this your first time to stay in our hotel?
Guest: Yes, it?s my first time.
Concierge: Please allow me to introduce our hotel facilities to you. Guest: Sure.
Concierge: This is the main building lobby. Over there is the concierge, in the center is the Greenland lounge, and behind the Greenland lounge is the Café Pavilion.
Concierge: Our Business Center is on the 3rd floor and our swimming pool, sauna, tennis courts, GYM and Orchard Chinese restaurant are on the 4th floor.
译文部份
礼宾员: 打搅了，先生。能用一下您的房卡吗？ 客人: 可以，给你。
礼宾员: 我能带您带您到您房间吗？ 客人: 好的。
礼宾员: 您是第一次到我们酒店吗？ 客人: 是的，第一次来。
礼宾员: 请允许我为您介绍一下酒店的设施。 客人: 好的。
礼宾员: 这是主楼大堂。那边是礼宾部，在中间的是绿涧廊，在它后面的是廷韵咖啡厅 礼宾员: 我们商务中心在3楼，4楼有我们的游泳池，桑拿，网球场，健身房和馥轩中餐厅。
4. Extra Info 额外信息
May I have your signature, Sir? 请你在这里签上你的名字
It?s raining outside and the floor is slippery. Please mind your feet. 外面下雨，地板很滑。请注意滑倒 Have a pleasant trip, sir. 祝你旅途愉快！ Can I help you? 我什么可以帮你 May I be of service? 我可以为你服务吗？
Shall I show you to your room? 要我带你去房间吗？ May I lead the way, Sir? 我可以为你带路吗？ It?s my pleasure 这是我的荣幸。
Your room is at the end of the corridor. 你的房间在走廊的尽头
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Concierge
May I have your room key please? 可以把你的房卡给我吗？
This is your room, Sir. May I put your suitcase here? 这是你的房间。我可以放你的行李放在这里吗？
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Concierge
Chapter 6: Taking guest from front desk to their
room
1. Vocabulary 生词
Just open Keycard Left Control light And so on quickly need before Bedspread Attendant Clean Make Distance dial line country area telephone Internet safety box wardrobe stairs emergency else
仅仅 打开 钥匙卡 左/留（过去时） 控制 灯 以及 快速的 必须 在…之前 床罩 服务员 干净 制造 距离 拨打 线 国家 地区 电话 互联网 保险箱 衣柜 楼梯 紧急的 其他
Moment 瞬间 Door 门 Must 必须 Here 这儿 All 所有 air-conditioner空调 luggage rack 行李架 introduce 介绍 stay 停留 change 改变 pillow 枕头 replace 替换 mini bar 迷你吧 long 长 call 呼叫 outside 外面 follow 跟随 code 代码 finally 最终 number 号码 connection 连接 hairdryer 风筒 fire exit map 走火图 lift 电梯 anything任何事物 extension 分机
2. Sentences 句子
Please follow me. I will show you to your room now. 请跟我走。我带你到你的房间。 This is the 11th floor, after you, Sir. 我们到十一楼。你先请。
Here is your room #1110. Just a moment, please. Let me open the door for you. 这里是1110房。稍等一下。让我打开你的门。
The keycard must be left here to control all of the rooms facilities such as the lights, TV, air-conditioner, and so on. May I put your luggage on the luggage rack for you, Sir? 将房卡放在这里以确保房间设备的运行，我可以将你的行李放在行李架上面吗？ May I quickly introduce your room?s facilities to you, Sir?
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Concierge
我可以为您简单的介绍房间设施吗？
If you want to change your bedspread then you need to put this sign on your pillow. Our room attendant will then replace your bedspread with a clean one.
在您需要更换被单的时候请将这个小蜜蜂放到枕头上，那么我们的楼层服务员将为您更换干净的被子。
The mini-bar is inside here. If you want to make a long distance call then please dial “9” for an outside line, followed by the country code, the area code and finally the person?s telephone number.
迷你吧在这里。如果您要拨打长途请先拨9，而后加拨国家号、区号，然后拨打对方电话号码。
Over there is the Internet connection and your safety box and hairdryer are in the wardrobe.
那边有网线，而您的保险箱和风筒在衣柜里。
The fire exit map is here and you can see the stairs here. Don?t take the lift in an emergency.
走火地图在这里，从图上您可以看到离您最近的楼梯在这。在走火时请切勿使用电梯逃生。
Is there anything else I may do for you? 还有什么可以帮到你吗？
If you need anything, please let us know. Our Concierge extension (EXT) number is: 33. We hope you have a pleasant stay with us. Good-bye.
如果你需要什么请告诉我们。我们的礼宾部电话分机号码是33。我们希望你在这里过得愉快。再见！
3. Dialog 对话部份
Concierge: Please follow me. I will show you to your room now. Guest: Ok.
(Enters lift and selects floor 11…)
Concierge: This is the 11th floor, after you, Sir. Guest: Thank you.
Concierge: Here is your room #1110. Just a moment, please. Let me open the door for
you. The keycard must be left here to control all of the room?s facilities such as the lights, TV, air-conditioner, and so on. May I put your luggage on the luggage rack for you, Sir?
Guest: Please!
Concierge: May I quickly introduce your room?s facilities to you, Sir?
Guest: Sure. (No need. I?ve stayed in many hotels before).
Concierge: put this sign on your pillow. Our room attendant will then replace your
bedspread with a clean one. The mini-bar is inside here. If you want to make a long distance call then please dial “9” for an outside line, followed by the country code, the area code and finally the person?s telephone number. Over there is the Internet connection and your safety box and hairdryer are in the wardrobe.
Concierge: The fire exit map is here and you can see the stairs here. Don?t take the lift
in an emergency.
Guest: Ok, thank you very much!
Concierge: Is there anything else I may do for you? Guest: No, thank you!
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