摘要
从物流来讲，配送几乎包括了所有的物流功能要素，是物流的一个缩影或在某小范围中物流全部活动的体现。一般的配送集装卸、包装、保管、运输于一身，通过这一系列活动完成将货物送达的目的。特殊的配送则还要以加工活动为支撑，所以包括的方面更广。但是，配送的主体活动与一般物流却有不同，一般物流是运输及保管，而配送则是运输及分拣配货，分拣配货是配送的独特要求，也是配送中有特点的活动，以送货为目的的运输则是最后实现配送的主要手段，从这一主要手段出发，常常将配送简化地看成运输中之一种。
从商流来讲，配送和物流不同之处在于，物流是商物分离的产物而配送则是商物合一的产物，配送本身就是一种商业形式。虽然配送具体实施时，也有以商物分离形式实现的，但从配送的发展趋势看，商流与物流越来越紧密的结合，是配送成功的重要保障。
关键字: 物流; 配送; 商流; 商流与物流
Abstract
Logistics in terms of distribution, including almost all elements of the logistics function is a microcosm of the logistics or logistics in a small range in the embodiment of all the activities. General distribution set handling, packaging, storage, transport in a through a series of activities to complete the delivery of goods. Special distribution but also to the processing activities supported, including aspects of a broader However, the distribution of the main activities and the general logistics has a different, general logistics transport and storage, and distribution transport and sorting picking, sorting picking a distribution to the unique requirements, but also the distribution in the characteristics of the activities to delivery for the purpose of transport is the last main means of distribution, starting from the main means, often as a kind of transport distribution to simplify.
From the terms of the flow of commerce, distribution and logistics different is that logistics is the product of the separation of provider objects distribution is a business matter unification product distribution itself is a commercial form. Although the distribution of the specific implementation, but also to achieve a separation of Commerce and material, but the distribution trend of development, the flow of commerce and logistics is becoming more and more closely, is an important guarantee of the distribution of success.
Keywords: logistics; distribution; the flow of commerce; the flow of commerce and logistics
目录
第一章 绪论 ........................................................ 1 1.1 选题研究的背景 ................................................. 1 1.2 选题研究的意义 ................................................. 1 第二章 相关理论概述 ................................................ 3 2.1 连锁超市的界定 ................................................. 3 2.1.1优势 .......................................................... 3 2.1.2条件 .......................................................... 3 2.2 配送及配送模式 ................................................. 4 2.2.1 配送的定义 ................................................... 4 2.2.2国内学者曾经提出的定义 ........................................ 6 2.2.3配送概念的内涵 ................................................ 7 2.2.4配送的要素 .................................................... 8 2.2.4.1集货 ....................................................... 8 2.2.4.2分拣 ....................................................... 8 2.2.4.3配货 ....................................................... 8 2.2.4.4配装 ....................................................... 8 2.2.4.5配送运输 ................................................... 9 2.2.4.6送达服务 ................................................... 9 2.2.4.7配送加工 ................................................... 9 2.3配送的分类 ..................................................... 9 2.3.1按实施配送的结点不同进行分类 ................................. 10 2.3.2按配送商品的种类和数量的多少进行分类 ......................... 10 2.3.3按配送时间和数量的多少进行分类 ............................... 10 2.3.4按经营形式不同进行分类 ....................................... 10 2.4配送的作用 .................................................... 10 2.5配送的一般流程 ................................................ 11 2.6配送管理制度 .................................................. 11 2.6.1拣货作业管理 ................................................. 11
2.6.2交货装运规定 ................................................. 12 2.6.3紧急配送作业 ................................................. 12 2.6.4配送车队规划 ................................................. 12 2.6.5配送路线规划 ................................................. 13 2.6.6空篮回收 ..................................................... 13 2.6.7库存管理 ..................................................... 13 2.7 配送模式的定义 ................................................ 14 2.7.1 配送模式的分类 .............................................. 15 2.8 连锁超市配送的特点 ............................................ 15 第三章 我国连锁超市发展状况 ....................................... 17 3.1 连锁超市与配送的关系 .......................................... 17 3.1.1连锁超市的发展离不开物流配送 ................................. 17 3.2中外超市自有品牌发展比较及对策研究 ............................. 18 3.2.1超市自有品牌的基本概念 ....................................... 18 3.2.2中外超市自有品牌发展比较分析 ................................. 18 3.3我国超市发展自有品牌的对策建议 ................................. 23 3.3.1树立“顾客导向”的品牌观念 ................................... 23 3.3.2慎重选择制造商，加强质量管理 ................................. 23 3.3.3明确自有品牌的定位 ........................................... 24 3.3.4重视人力资源建设 ............................................. 24 3.4 我国农村连锁超市配送模式发展状况 .............................. 25 3.4.1我国农村连锁超市物流配送策略选择——联盟配送 ................. 26 3.4.2解决方法 ..................................................... 26 3.4.4联盟配送策略的实施 ........................................... 27 3.5 我国连锁经营问题 .............................................. 28 3.5.1我国连锁店在经营过程中存在的问题 ............................. 28 3.5.2连锁店经营过程中存在的问题及对策 ............................. 30 3.6基于运营管理的沃尔玛发展模式分析 ............................... 32 3.6.1顾客至上的服务战略 ........................................... 32 3.6.2卓越的供应链管理 ............................................. 33
3.6.3优秀的成本管理能力 ........................................... 34 第四章 连锁超市与供应商 ........................................... 38 4.1 供应商直接配送模式的分析与改进 ................................ 38 4.1.1供应商直接配送模式的产生背景 ................................. 38 4.1.2供应商直接配送模式的分析 ..................................... 38 4.1.3供应商直接配送模式的改进 ..................................... 40 4.2 供应商关系管理 ................................................ 41 4.2.1供应商关系管理的意义 ......................................... 41 4.3自营配送模式的分析与改进 ....................................... 45 4.3.1自营配送模式的产生背景 ....................................... 45 4.3.2自营配送模式分析 ............................................. 46 4.3.3自营配送模式改进 ............................................. 47 第五章 我国连锁超市配送模式 ....................................... 49 5.1中国连锁超市行业的SCP模式分析 ................................. 49 5.1.1scp .......................................................... 49 5.1.2市场结构分析 ................................................. 49 5.2中国连锁超市行业的市场行为 ..................................... 53 5.3市场绩效分析 ................................................... 55 5.3.1行业平均利润率 ............................................... 55 5.3.2企业资产负债率 ............................................... 57 5.3.3其他绩效指标 ................................................. 58 5.4实证研究 ....................................................... 59 5.5发展中国连锁超市行业的对策建议 ................................. 62 5.5.1从企业角度 ................................................... 62 5.5.2从政府角度 ................................................... 64 第六章 结论 ....................................................... 66 参考文献 .......................................................... 68 致 谢 ............................................................. 70
附录一 中文译文????????????????????..i 附录二 外文资料原文??????????????????..