以章节为顺序
一、人力资源管理:(Human Resource Management ,HRM)
人力资源经理:( human resource manager) 高级管理人员:(executive) / i`gzekjutiv 职业:(profession) 道德标准:(ethics)
操作工:(operative employees) 专家:(specialist)
人力资源认证协会:(the Human Resource Certification Institute,HRCI)
二、外部环境:(external environment)
内部环境:(internal environment) 政策:(policy)
企业文化:(corporate culture) 目标:(mission) 股东:(shareholders)
非正式组织:(informal organization) 跨国公司:(multinational corporation,MNC) 管理多样性:(managing diversity)
三、工作:(job)
职位:(posting)
工作分析:(job analysis) 工作说明:(job description) 工作规范:(job specification)
工作分析计划表:(job analysis schedule,JAS)
职位分析问卷调查法:(Management Position Description Questionnaire,MPDQ) 行政秘书:(executive secretary)
地区服务经理助理:(assistant district service manager)
四、人力资源计划:(Human Resource Planning,HRP)
战略规划:(strategic planning) 长期趋势:(long term trend) 要求预测:(requirement forecast) 供给预测:(availability forecast) 管理人力储备:(management inventory) 裁减:(downsizing)
人力资源信息系统:(Human Resource Information System,HRIS)
五、招聘:(recruitment)
员工申请表:(employee requisition) 招聘方法:(recruitment methods) 内部提升:(Promotion From Within ,PFW) 工作公告:(job posting) 广告:(advertising)
职业介绍所:(employment agency) 特殊事件:(special events) 实习:(internship)
六、选择:(selection)
选择率:(selection rate) 简历:(resume)
标准化:(standardization) 有效性:(validity) 客观性:(objectivity) 规范:(norm)
录用分数线:(cutoff score) 准确度:(aiming)
业务知识测试:(job knowledge tests) 求职面试:(employment interview) 非结构化面试:(unstructured interview) 结构化面试:(structured interview) 小组面试:(group interview)
职业兴趣测试:(vocational interest tests) 会议型面试:(board interview)
七、组织变化与人力资源开发
人力资源开发:(Human Resource Development,HRD) 培训:(training) 开发:(development) 定位:(orientation) 训练:(coaching) 辅导:(mentoring)
经营管理策略:(business games) 案例研究:(case study) 会议方法:(conference method) 角色扮演:(role playing) 工作轮换:(job rotating)
在职培训:(on-the-job training ,OJT) 媒介:(media)
八、企业文化与组织发展
企业文化:(corporate culture)
组织发展:(organization development,OD) 调查反馈:(survey feedback) 质量圈:(quality circles)
目标管理:(management by objective,MBO)
全面质量管理:(Total Quality Management,TQM) 团队建设:(team building)
九、职业计划与发展
职业:(career)
职业计划:(career planning) 职业道路:(career path) 职业发展:(career development) 自我评价:(self-assessment) 职业动机:(career anchors)
十、绩效评价
绩效评价:(Performance Appraisal,PA) 小组评价:(group appraisal) 业绩评定表:(rating scales method) 关键事件法:(critical incident method) 排列法:(ranking method) 平行比较法:(paired comparison)
硬性分布法:(forced distribution method) 晕圈错误:(halo error) 宽松:(leniency) 严格:(strictness)
3600反馈:(360-degree feedback) 叙述法:(essay method) 集中趋势:(central tendency)
十一、报酬与福利
报酬:(compensation)
直接经济报酬:(direct financial compensation)
间接经济报酬:(indirect financial compensation) 非经济报酬:(no financial compensation) 公平:(equity)
外部公平:(external equity) 内部公平:(internal equity) 员工公平:(employee equity) 小组公平:(team equity) 工资水平领先者:(pay leaders) 现行工资率:(going rate) 工资水平居后者:(pay followers) 劳动力市场:(labor market) 工作评价:(job evaluation) 排列法:(ranking method) 分类法:(classification method) 因素比较法:(factor comparison method) 评分法:(point method)
海氏指示图表个人能力分析法:(Hay Guide Chart-profile Method) 工作定价:(job pricing) 工资等级:(pay grade) 工资曲线:(wage curve) 工资幅度:(pay range)
十二、福利和其它报酬问题
福利(间接经济补偿)
员工股权计划:(employee stock ownership plan,ESOP) 值班津贴:(shift differential) 奖金:(incentive compensation) 分红制:(profit sharing)