（看着信件）这是寄到圣弗兰西斯科的吗？ B: Yes. And I’d like to send it by ordinary air mail. 是的，我想就普通的航空邮寄就可以了。
R: (Weighing the letter on the scales) Two yuan and sixty fen。 （将信件称重）2.6元。 B: Overweight? 超重了吗？ R: Yes.是的。
B: Two yuan and sixty fen. 2..6元(60分=6角) R: thank you. Here it is 给你，谢谢。 (Giving the money).（付钱）
R: Here are your stamps. Please stick them on together with the air mail sticker on the front of the envelope.
这是您的邮票，请将它们和航空信件的标签一起贴在信封的前面。 B: All right. One more thing, I want to send a telex and a fax to New York. Can you arrange it for me?
好的，还有一件事，我想发一份电报和一份传真到纽约，你能为我安排一下吗？
B: Oh, yes, sir. We have telex and fax service in our hotel. Would you please go to the business centre? You can send your telex and fax there.可以的，先生。我们酒店吸提供电报和传真服务。您可以在那儿发电报和传真。
R: Well, I’ll be going there. Thank you for your information.
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好的，我这就过去。谢谢你提供的信息。 B: You are welcome. 不客气。
4、Dealing with leaving Procedure办理离店手续
Bell Captain (BC): This is the Bell Captain’s Desk. May I help you? 这里是礼宾台，有什么可以帮到您的吗？
Guest (G): I’m going to check out soon. Could you pick up my luggage,
please? 我要退房了，你能上来拿行李吗？
BC: Certainly, sir. May I have your room number, please? 可以的，能告诉我您的房间号码吗？ G: Yes. It’s 2932. 。好的，2932房。
BC: Room 2932.We will send a bellman immediately. Could you wait in your room, please?
2932房，我们会马上派一名行李员上去，您在房间里等，行吗？ Bellman (B): Good morning, sir. I’ve come for your bags. 早上好，先生，我是来帮您出行李的。
G: Thank you. Could you take these two suitcases, please? I’ll bring the shoulder bag with me.
谢谢，你帮我拿这两个行李箱好吗，我拿背包。 B: Certainly, sir. Two suitcases? 好的，两件行李箱是吗？ G: Yes. 是的。
B: Is there anything valuable or breakable in them? 里面是否有贵重物品或者易碎物品呢？
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G: No. 没有。
B: This is your claim tag, sir. We will keep your bags at the Bell Captain’s Desk. Could you pick them up there, please?
这是您的行李标签，我们会将行李放在行李台。您到那儿取行李好吗？
G: Certainly. 好的。 B: Thank you, sir. 谢谢您。 5、Smiling welcome微笑相迎
Scene:The Smiths (G)emerge from a lift.A floor attendant (FA)meets
them in the corridor. Smiths一家人从电梯里出来，一个楼层服务员在通道迎接他们。
FA:(Smiling)Good morning,sir and madam.May I show you to your room?
（微笑）早上好，先生、女士们。我可以带你们到房间吗？ G:Yes,please.Here is our room key.好的，请。这是我们房间的钥匙。 FA:Please come this way.(after a while)Here we are. After you,sir and madam.(The FA opens the door, they enter the room.) 这边请（一会儿后）。我们到了，你先请，先生女士们。（服务员打开门，他们进房间了。）
G:Thank you. When will our baggage arrive? 谢谢你，我们的行李什么时候送上来。
FA:The bellman will take it up soon.行李员一会就会将行李送上来的。
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G: Very well. 非常好。
(The bellman comes with the baggage and knocks at the door.)（行李员将行李送上来了并敲门）
B:May I come in?Your baggage is here. 我可以进来吗？你们的行李送到了。
G:(opening the door)Oh,good.Come in, please.（开门）好的，请进。 B:Four pieces altogether.Is that correct?总共4件，是吗？ G:Yes, thank you.是的，谢谢。 B:You are welcome.不客气。
6、Dialog A. checking in a Guest 登记住店
Scene: Mr Smith has just arrived at the hotel. The receptionist(R) is
receiving him.史密斯先生刚到旅馆，接待员正接待他。 R: Good afternoon, sir, May I help you? 下午好，先生，我能帮得上忙吗？
G: Good afternoon,I’d like to have a single room here. 下午好，我想要一下单间。
R: Do you have any reservations, sir?先生，您有预定吗？
G: Yes, I made a reservation two weeks ago.是的，我两周前预定了。 R: May I have you name?您贵姓？ G: John Smith. Mr Smith.约翰史密斯。
R: Just a minute, Mr Smith. I’ll check the arrival list.
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史密斯请稍等，我想核对一下到达名单。
Yes, we do have a reservation for you. Mr Smith, you’d like to have a single room for three days. Am I correct?
是的，我们确实有一个预订是您的。史密斯先生，您要一个单间三天，是吗？ G: Yes.是的。
R: Well, would you please fill in this form? 好的，请填下这张表格好吗？
G: All right. Here you are. Is everything all right? 好的，给你，我填的对吗？
R: Let me see ? Name, Address, Nationality, Forwarding address, Passport number, place of issue, Date of departure and Signature. That’s all right. Thank you.
May I have a look at your passport ,sir?
我看看，姓名，地址，国籍，转递地址，户照号码，发行地址，离开日期和签名，可以了，谢谢。我能看下你的户照吗先生？ G: Here you are.给您。
R: Thank you. (He gives it back after checking.) Here you are. 谢谢。（看完后还给了他）。还您。
Mr Smith, you room number is 1820, and here is your room key. The room rate is US $ 60per night.
史密斯先生，你房间的号码是1802，这是钥匙，房价是每晚60美
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