dollars?
我知道了，谢谢你的帮助。那么用美元算是多少钱呢？
Waiter:Just a moment,sir.Today’s exchange rate is RMB 8.6 for one
dollar.So it comes to 52.33US dollars.
请稍等，先生。今天的汇率是8.6元换1美元，因此总共是52.33美
元。
Guest:Do you honour American credit cards? 你们授受美国的信用卡吗？ Waiter:Yes,sir.What kind will you use? 可以的，你是用什么类型的卡呢？ Guest:VISA card. VIS卡。
Waiter:That’ll be fine.May I take an imprint of your card,please? 那可以的，可以复印一下你的卡吗？ Guest:Here you are.给你。
Waiter:Thank you,sir.Please wait a moment.(Returns)Sorry to keep you
waiting.Could you sign here,please?
谢谢，请稍等。（回来）很抱歉让你久等了。请在这签名可以吗？ Guest:Ok,That's it.好的。
Waiter:Thank you,sir.Have a nice evenig.谢谢，祝你有个美好的夜晚。 3、Dialog A. checking Out 结帐离店
Scene: Mr Smith comes to the Cahier’s (C) Desk. He would like to check
out.
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史密斯来到结账处，他要结账。
C: Good morning, sir. May I hple you?早上好，先生，需要帮助吗？ G: I’m leaving. I’d like to check out right now.我要走了，我现在要结帐。
C: May l have your room number, sir?您房间号是多少，先生？ G: Room 907.907房。
C: Just a minute, sir.(He checks the files)Are you Mr Smith form Canada? 稍等，先生。（他检查了文件），您是来自加拿大的史密斯先生吗？ G: Yes, John Smith.是的，约翰史密斯。
C: Mr Smith, did you sign any bills in the last two hours in our hotel? 史密斯先生，最近的2个小时里你签完了我们酒店的所有账单了吗？ G: No.还没有。
C: Have you used any hotel services this morning? 今早你使用过任何酒店服务吗？
G: Oh, I made a long distance call in my room half an hour ago. 半小时前我在房间打了一个长途电话。
C: I’m afraid your final bill hasn’t reached here yet. One moment, please. I’ll call the department concerned. (He makes a call and then adds the amount to the bill.)Sorry to have kept you waiting, sir. Here is your hotel bill.
恐怕您最后的账单还未送到这，请稍等。我打个电话给相关部门。（他打了个电话然后把账加到账单上）久等了，先生，这是您在酒店的
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账单。
G: Hm, it’s 4335 yuan in all. Here you are.合并4335元，给您。 C: Thank you, sir. Would you please sing here? 谢谢先生，请在这儿签字。
G: All right, Here you are.好的，给您。
C: thank you, Here is you receipt. Cood-bye. Hope you enjoyed your stay with us.
谢谢，这是您的收据，再见，希望您和我们相处得愉快。 四、餐饮部
1、Settling Guests’ Complaints 处理投诉
Manager (M) : good afternoon, sir. Is there anything I can do for you?下午好，先生，有什么我可以帮到您的吗？
Guest (G): I’m very unhappy with your restaurant service. I was badly
treated by a rude waiter. He will ruin the reputation of your hotel.
我对你们餐厅的服务很不满意。我遭受一个男服务员很无礼的对待，他会毁了你们酒店的名声。
M: I’m terribly sorry about this, sir. Thank you for bringing the matter to our attention. I will contact the Food and Beverage Manager immediately. I’m sure he’ll deal with it.
对此我感到非常的抱歉，谢谢您把问题反溃给我们，我会马上与餐饮部的经理联系，我相信他会处理这件事情的。
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G: Yes, please do. 是的，请处理。
M: May I have you name and room number, please, sir? 可以告诉我您的名字和房间号吗？ G: Whithe, Room 1254. 怀特，1254房。
M: Please accept my apology on behalf of the hotel, Mr. White. Our Food and Beverage Manager will be contacting you. Please be assured that he will look into the matter. Just give us another chance and you’ll find everything will be right again next time you go to the restaurant. 我代表酒店向你道歉，请您接受，怀特先生。我们餐饮部的经理将会与您联系。他会很重视这件事情的。请再给我们一次机会，您将会发现，下次您光临餐厅的时候，一切都会变好的。 G: All right. I’ll try again. 那好吧，我会再来试试。
M: Thank you very much, Mr. White. 非常感谢您，怀特先生。 2、Seating Guests 安排就坐
Waiter (W): Good evening, madam and sir, welcome to our restaurant.晚
上好，先生女士，欢迎光临。
Have you a reservation, sir? 请问有预订吗？
Guest(G):I’m afraid I haven’t. Have you a table for two? 没有，有没有
两个人的桌。
W: I’m sorry to say that we haven’t got any vacant seat at present. Would you please wait in the lounge for about five minutes? I’ll seat you if the table is ready.
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很抱歉，现在没有座位了。请你在休息室等5分钟，可以吗？如果桌子准备好了，我会通知你。
G:It sounds nice.Nancy,let’s go to the lounge then.(Five minutes later.) 听起来不错NANCY。我们去休息室吧。（5分钟后）
W:I am sorry to have kept you waiting,madam and sir.Now we have a table for you.Would you step this way,please?
抱歉让您久等了，先生女士们，现在有一张桌子给你们了。 G：(Mr.Smith suddenly catches sight of a table near the window.)May we sit there a table by the window?
（突然间有一张靠窗的桌子进入了SMITH先生的视线）我们可以坐那张靠窗的桌子吗？
W:Oh,that table has been reserved.那後桌子已经被订了。 G:It’s a pity.太可惜了。
W:Well,the table in the corner is quite good.It’s near the band platform.There will be a performance during the meal time.You could enjoy it comfortably.
那张角落的桌子真的很好，靠近条形讲台的那张。用餐期间会有表演看的，你会觉得很舒服的。
G:OK,I’ll listen to you.(The waiter pulls the chair out and helps Mrs.Smith to take the seat.)好的，我听你的（服务员把椅子拉出来，让SMITH丈夫坐下）。
W:Have you anything on mind what drinks you are going to have
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