from San Francisco.
我们喜欢中国的茶，能告诉我时间吗？我是从圣弗兰西斯科过来的。 FA:It’s two o’clock in the afternoon.现在是下午2点。
G:We left San Francisco at 9:00 p.m. on the 21st and now it is the 23rd. why?
我们是21号晚上9：00离开圣弗兰西斯科，而现在是23号，为什么？ FA:Time is the same throughout the whole china, but time here is 16 hours ahea of West Coast Time in your country.So it’s now 10 p.m. of the previous day in San Francisco.
全中国的时间都是一样的，但是这里的时间比西海岸国家的时间早16个小时，因此现在圣弗兰西斯科那边是前一天的晚上10点。 G:No wonder I feel so sleepy.难怪我觉得想睡觉。 FA:Have a good sleep and you will feel better tomorrow. 好好睡一觉，你明天会觉得好多的。 G:Thank you.谢谢。
FA:I hope you’ll soom get used to the time difference.Good-bye. 我希望你会很快适应时间差的，再见。 G:Good-bye.再见
6、Shopping for the Guest on Request 代客购物
Scene:Mr White(G) calls the floor attendant(FA)early in the monring. White先生，很早打电话到楼层服务员。 FA:Good morning, sir. What can I do for you?
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早上好，有什么可以帮到你的？
G:I’d like to tell you that some friends are coming to celebrate my birthday tonight.Would you please get a birthday cake and some fruit for me?
我想告诉你晚上我朋友会来这儿为我庆祝生日，你可以为我准备一个生日蛋糕和一些水果吗？
FA:Yes,of course.What kind of fruit would you like,bananas, tangerines or grapes?
当然可以。你想要什么水果呢？香蕉、桔子、还葡萄？ G:Some bananas and grapes,please.一些香蕉和葡萄吧。 FA:How many of each?每种多少呢？
G:One kilogram of bananas and two kilograms of grapes. 1公斤香蕉和2公斤葡萄
FA:Yes, sir.Anything else?好的,先生,还有别的吗? G:Hm?
FA:Would you like some flowers?你需要一些花吗? G:That’s good idea.Can you help me to get some? 好主意,你能帮我买一些吗?
FA:Yes,I can.What kind of flowers would you like? 可以的,你想要什么花呢? G:A basket of tulips.一篮郁金香.
FA:Yes.A birthday cake,some fruit and flowers.Is that correct?
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好的,一个蛋糕,一些水果和鲜花,对吗?
G:Right.Now,here is the money for them.Is it enough? 对,现在这里买那些东西的钱,够吗? FA:I think it’s quite enough.我想绝对够了. G:Many thanks.非常感谢. FA:It’s a plearure.这是我的荣幸.
7、Complaining about Facilities设施投诉
Scene:Mr White(G) is not satisfied with the facilities in their room and
complains to the Housekeeper(H)by phone.
White先生对他们房间的设施不满意,打电话向客房服务员投诉. G:Hello.Is this the Housekeeper?你好,是客房服务部吗?
H:Yes.May I help you, sir?是的，有什么可以帮到你的吗，先生？ G:Yes.This is Mr White, Room 315.I checked in half an hour ago.The
door to the bathroom won’t lock.And the hot water doesn’t run away in the shower.
我是315房的怀特先生，我是半小时前入住的，浴室的门关不上，而且淋浴出不了热水。
H:Oh,I’m sorry to hear that, I do apologize for having caused you such
inconvenience.I’ll send a mechanic to your room right away. 很抱歉，对你引起了这些不便，我向你道歉。我马上派一个维修工到
你房间。
G:Could you chane a room for me?你能帮我换一个房间吗？
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H:I’ll contact the Front Desk and see if there is a room available.(after
several minutes)Would you like to move to Room 505?We’ll help you with your luggage.
我与总台联系一下看是否有房间可以换，（几分钟之后）帮你换到505
房可以吗？我们帮你搬行李。 G:It’s very kind of you.你真是太好了。
H:You are welcome.A bellman will come to help you with your luggage
in a minute,Sir.Room 505 is in good condition.I’m sure you will like it.Just let us know if you have any problem.Good-bye. 不客气，一会儿后行李员会上来帮你搬行李，505房的条件很好，我
相信你会喜欢的。如果有什么问题，请告诉我们，再见。 8、Complaining about Service 服务投诉
Scene:It is 11:30 p.m. Mrs White(G)just arrives and checks her room. She
complains to the Housekeeper(H).
现在是晚上11：30，怀特夫人刚刚才到她的房间，好向客房部投诉。 H:Good evening,madam.Can I help you? 晚上好，女士，有什么可以帮助你的？
G:Yes, I’m Mrs White, Room 328.I’ve just checked in. 是的，我是White夫人，328房的。我是刚入住的。 H:Is everything all right in your room?你房间里一切都好吗？
G:No.The pillow cases are stained and the bathtub is not clean.There is
no toilet paper in the bathroom.
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不，枕头套是脏的，浴缸也不干净，浴室里没有厕纸。
H:I’m terribly sorry.I’ll attend to it right away.We usually check every
room before guests move in.But we have been extremely busy with a large conference.What’s more,it’s the peak season.We might have ovrerlooked some points.I’ll send a chambermaid to your room right now.
真的非常抱歉，我会马上跟进的，通常我们在客入住前都会检查每个房间，但是我们在忙于一个大会议。再说，现在是旺季，我们可能忽略了一些细节点，我会马上派一个女服务员到你房间。 G:All right.好的。
H:I’m sorry to have caused you such inconvenience.I assure you such
things won’t happen again.Thank you for telling us.
非常抱歉给您造成如此不便，我保证这样的事情将不会再发生。谢谢您好告诉我。
G:By the way, can you tell me where I can get something to eat?I’m a bit hungry.
顺便问一下，哪里有吃的，我有点饿，
H:The coffee shop is still open.You could try it if you like. 咖啡店还开着，如果你喜欢可以看看。 G:Thank you.谢谢。
9、Dialog A. talking about the laundry Service 谈论洗衣服务 Scene: hearing someone knocking at the door, Mr Brown (G) opens the
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