元。
G: very well.好的。
R:Now, the bellman will help you with your baggage and show you to your room.
现在，侍者将帮您拿行李，带你去房间。 G: Thank you.谢谢。
R: You are welcome. Hope you will enjoy your stay with us. Good-bye. 不用谢，希望您和我们相处得愉快，再见。 7、Dialog B. Receiving a Tour Group 团体登记
Scene: Mr Smith, a tour director, comes up to the Front Desk and speaks
to the receptionist.史密斯先生，是旅行团的经理，来到前台和接待员说话。
R: Good morning ,sir. What can I do for you? 早上好，先生，需要帮助吗？
G: Good morning. I’m John Smith, the tour director of the International Travel Agency. We made a reservation for 10double rooms last month.早上好，我是约翰史密斯，国际旅行机构的经理，上个月我们预定了10间双人间。
R: Nice to see you, Mr smith, Would you please wait for a minute? I’ll check the arrival list, Yes, we have your reservation. You’d like to have 10 double rooms for two days.
很高兴见到您，史密斯先生，请稍等片刻，我查看一下到达名单，
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是的，有您的预定，您预订了两天的10人间双人房。 G: Yes, We’ll stay here for two days.是的，我们会呆2天时间。 R: Have you got a group visa?您有团队签证吗？ G: Yes here it is.有，在这。
R: May I take a copy of it?我能复印一下吗？ G: Yes,please.可以。
R: Sorry to have kept you waiting. Here you are. Now would you please fill in this form?让您久等了，给您。能填下这张表格吗？ G: All right. Here you are.好的，给您。
R: Thank you. We’ll give you 10 rooms, from Room 501 to Room 510.here are the room keys. The bellmen will take your baggage up to your rooms later.
谢谢，我会给您10间，从501到510，这是钥匙。稍后行李员会帮您把行李拿到房间。 G: thank you.谢谢
R: You are welcome. Hope you’ll enjoy your stay with us. Good-bye. 不用谢，希望您和我们相处得愉快，再见。 G: Good-bye.再见。
8、Dialong A. Booking AirTickest 预订机票
Scene: Mr Black wants to visit Beijing. He is booking the tickest at the Bell Captain’s (B) desk.布莱特先生想去北京参观，他正在行李员领班那儿预定机票。
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B: Good afternoon, sir. May I help you?下午好，先生，需要帮助吗？ G: Yes. My wife and I would like to go to Beijing by plane on Friday. Can you get the tickets for me?
是的，我妻子和我星期五想乘飞机去北京，您能帮我买票吗？ B: May I know your name and room number?您的姓名和房号是多少？ G: Bill Black. Room 976.比尔，布莱克，976房间。 B: what time would you like to leave?您想要什么时间走？ G: Early in the moring, if possible.如果可能的话，明早赶早。 B: (He checks the plane timetable) Will 7:15 be all right? （查看航班时间）7：15可以吗？ G: Yes, that will be fine.好的，可以。
B: Just a moment, I’ll call the airline to see if there are tickets for you. 稍等，我打个电话给航空公司看看是否有票。
(a few minutes later)
Sorry to have kept you wiating. I’ve booked two tickests for you， Please come and collect them here tomorrow morning.
久等了，我为您预定了2张票，请明天早上到这来核对。
G: Thank you, How much do I owe you for the tickets?谢谢，票价多少？ B: It’s 1600 yuan. 1600元。
G: Shall I pay you now?现在付给您吗？
B: You may pay me when you get the tickets.您拿到票再付给我钱。 G: Thank you.谢谢。
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B: You’re most welcome. Good-bye.真的不用客气，再见。 9、Dialong B. bidding Farewell 告别
Scene: Mr Jones (G) thanks the hotel satff for their hospitality and leaves the hotel for xian.约翰先生感谢酒店员工的热情，然后离开酒店去西安。
FA: Good morning, sir. Anything I can do for you? 早上好，先生，有什么需要我帮助的吗？
G: Good morning. Sir. How time flies. Now we have to leave for xian. 早上好，先生，时光飞逝，现在我不得不去西安了。
FA: what a pity! I wish you could stay longer, sir.多遗憾啊，我希望您能留下来，先生。
G: We have to go. But we really enjoyed our stay in Beijing. 我们必须得走了，但我们在北京真的相处得很好。 FA: How do you like china?你觉得中国怎么样？ G: China is a country with an ancient civilization. It’s great. 中国是一个有着古老文化的国家，很伟大。
FA: I’m glad to hear that. Did you enjoy your stay in Beijing? 我很高兴听到这些，你们在北京愉快吗？
G: Yes, we did. We appreciate your service and your hospitality very much.
是的，很愉快，我们非常欣赏你们的热情服务和对我的盛情款待。 FA: Thank you for your kind compliment. We are glad to be at your
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service. We all look forward to having you again at our hotel.？ 感谢您善意的称赞，我们很高兴为您服务，我们都希望你们再次光临我们酒店。
G: Yes, we’ll come back before long.不久后，我们还会回来的。 FA: May I help you with your luggage and see you off?要我帮您提行李送您吗？
G: No, thank you. I can manage myself. Good-bye. 不用了，谢谢，我会照管好自己的，再见。 FA: Good-bye. Have a nice trip.再见，旅途愉快。 二、房务（客房）
1、Guiding the Guest to Their Rooms引客进房
Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did you
have a nice trip? 下午好，先生女士，您们旅途愉快吗？
Mr. Bellow (B): Yes, thanks. 是的，谢谢。
FA: Welcome to the ninth floor. I’m the floor attendant. Just let me know if there is anything I can do for you.
欢迎到9楼，我是楼层服务员。如果有什么需要，请告诉我。 B: Where is Room 908, please? 908房在哪儿呢？
FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please? It is along here.
BELLOW先生、夫人，请走好，沿着这儿走就可以了。
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