Mrs. Bellow(M):Oh, how do you know our name? 你是怎么会知道我们的名字？
FA: It was on the arrival list for room 908.Here we are. May I have your key, please? Let me open the door for you.
您们的名字在908房的预抵名单上，把房间的钥匙给我好吗？我帮您们开门。 B: Here it is. 在这。
FA (Knocks at the door first, opens it, and precedes the guests into the room and turns on the light) This way, please.（先敲门，然后引领客人进房间并开灯）这边请。
B: Thank you. When will our baggage arrive? 谢谢，我们的行李什么时候送上来？
FA: Your suitcases will be here shortly. The bellman is handling them. 您们的行李马上就送上来了。行李员正在处理当中。 B: Very well(Looking around the room.) 非常好（环视房间） FA: How do you like this room? 您觉得这房间怎么样呢？ M: Oh, it looks comfortable and cozy. We like it very much. 看起来很舒适。我们很喜欢。
FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River.
（把窗帘拉开）这房间朝南并面对着黄浦江，景色很好。 M: Yes, how lovely it is! 是的，真的很美！
16
FA:(Handing the room key to Mr. Bellow) Here is your key, Mr. Bellow.
（把房间钥匙交给BELLOW先生）这是您的钥匙。
2、Chamber Service客房服务
Attendant(A): Housekeeping. May I come in? 客房服务，我可以进来吗？ Bellow(B): Yes, please.请进。
A: When would you like me to do your room, sir? 我什么时间可以开始打扫房间呢
B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?
只要你喜欢，现在就可以。我现在就在下去吃早餐了，但是在你开始打扫之前，能不能帮我做件事？ A: Yes, what is it? 可以的，是什么事呢？
B: I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after breakfast.
我希望你去拿一个装热水的保温瓶。我吃完早餐要用热水泡这些药。 A: I’m sorry that your flask is empty. I’ll go and get you another flask that’s full at once.
非常抱歉保温瓶是空的。我马上去拿另一个装满水的的来。 B: Thank you. 谢谢。 3、Laundry Service洗衣服务
17
Room Attendant(RA):Excuse me,Mr.Bellow.Have you any laundry?The
laundryman is here to collect it.
对不起，打扰了，BELLOW先生，您有在送洗的衣服吗，洗衣工现
在过来收了。
Mr Bellow(B):No,not now,thank you. 不用了，现在不用，谢谢。 RA:If you have any, please just leave it in the laundry bag behind the bathroom door.The laundryman comes over to collect it every morning.
如果您有的话，只要把它们入在浴室门后面的洗衣袋里就可以了，洗衣工每天早上都会过来收的。 B:Thank you. 谢谢。
RA: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.
请在单子上面写明你的衣服是否要熨来，水洗，干洗或者需要修补，也可以告诉我们你想什么时候取回衣服。
B:I see.What if there is any laundry damage?I wonder if your hotel has a policy on dealing with it.
我知道了，万一有的衣服洗坏了，我想知道你们酒店是否的处理这方面问题的政策。
RA:In such a case,the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry.
18
如果发生这样的事情，酒店肯定会赔偿的。洗衣的赔偿是不超过10倍的。
B: That sounds quite reasonable. I hope there’s no damage at all. 听起不很合理，我希望什么破损都没有。
RA: Don’t worry, sir. The Laundry Department has wide experience in their work.
不用担心先生。洗衣部对他们的工作有丰富的经验。 B: All right. Thank you for your information. 好的，谢谢你啊。 RA:Not at all. 不用谢。
4、Wake-up Call Service 唤醒服务
A:Good evening.This is Mr.Smith in room 505. 晚上好，我是SMITH先生，505房间的。 B:Good evening,Mr.Smith.What can I do for you? 晚上好，SMITH先生，有什么我可以帮到你的吗？
A:I’m going to Tianjin early tomorrow morning.So I would like to request an early morning call.
我明天早上一大早就要去天津了。因此我想要叫醒服务。
B:Yes, Mr.Smith,at what time would you like us to call you tomorrow morning? 好的，你希望我们明早几点叫醒你呢？
A:Well,I’m not really sure.But I have to be at the conference room of the Tianjin by 10 o’clock..You wouldn’t know how long it takes to drive to Tianjin from the hotel,would you?
19
我也不太确定，但是我明天10点要在天津参加一个会议。你知道从酒店开车到天津要多长时间吗？
B:I would give it to three and a half hours. 大概要三个半小时。 A: That means that I’ll have to be on the road by 7 o’clock at the least. 那意味着我至少7点就要出发了。 B: That’s right.是的。
A: Well, in that case, I would like you to call me at 5:30? 如果这样的话，请在5：30叫醒我。
B: O.K. so we will wake you up at 5:30 tomorrow morning Good night, Mr. Smith. Have a good sleep.
好的，我们明早会在5：30叫醒您的，晚安，SMITH先生，睡得好觉。
A: Good night.晚安。
5、Hospitality Service 热情服务
Scene:The Smiths(G)have just checked in.They are now in their room. Smiths一家人刚刚入住，现在他们在他们的房间里。 FA:(knocking at the door)Housekeeping.May I cme in? （敲门）客房服务员，我可以进来吗？ G:Yes, come in,please.可以，请进。 FA:Here is tea and some fresh towels for you. 这儿有茶和一些新的毛巾给你们。
G:Oh,we like Chinese tea.Could you tell me the time?we have just come
20