*******公司 质量环境管理体系文件
发文编号 文件编号：ZS- 01-2011 受控状态 版 本 号： 3/1
管 理 手 册
2011-04-1发布 2011-04-1实施
*******公司
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目 录
0 目录 ································································································································ （1） 01 颁布令························································································································· （3） 02 管理者代表任命书 ······································································································ （4） 03 本企业概况 ················································································································· （5） 1 质量和环境管理体系的目的和范围 ·············································································· （6） 2 引用标准······················································································································· （6） 3 术语定义和缩写············································································································ （7） 4 本企业质量与环境管理体系 ························································································· （8） 4.1 总要求（4.1/4.1）········································································································ （8） 4.2 文件要求（4.2.1~4.2.4/4.4.4，4.4.5，5.5.4） ·························································································· （8） 5 管理职责
5.1 管理承诺（5.1/4.2，4.4.1，4.6）············································································ （13） 5.2 以顾客和相关方为关注焦点（5.2/4.3.1，4.3.2） ··················································· （13） 5.3 质量环境方针（5.3/4.2）······················································································ （14） 5.4 策划（5.4.1，5.4.2/4.3，4.3.1~4.3.3） ····································································· （15） 5.5 职责权限与沟通（5.5.1~5.5.3，4.4.1，4.4.3） ··························································· （16） 5.6 管理评审（5.6.1~5.6.3/4.6） ·················································································· （26） 6 资源管理
6.1 资源的提供（6.1/4.4.1） ························································································ （28） 6.2 人力资源（6.2.1，6.2.2/4.4.2） ··············································································· （28） 6.3 基础设施（6.3/4.4.1）···························································································· （29） 6.4 工作环境（6.4/4.4.1）···························································································· （30）
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7 产品实现与运行控制
7.1 产品实现和环境的运行控制策划（7.1/4.4.6,4.3.3） ··············································· （31） 7.2 与顾客有关的过程（7.2.1~7.2.3/4.4.6） ·································································· （32） 7.3 设计和开发（7.3.1~7.3.7/4.4.6） ············································································· （32） 7.4 采购（7.4.1~7.4.3/4.4.6） ························································································ （35） 7.5 生产服务提供和环境的运行控制（7.5.1~7.5.5/4.4.6，4.4.7） ············································· （36） 7.6 监视和测量装置的控制（7.6/4.5.1） ·································································· （41） 7.7 合规性评价（4.5.2）???????????????????????? （41） 8 测量、分析和改进 ········································································································ （42）
8.1 总则（8.1/4.5.1） ··································································································· （42） 8.2 监视和测量（8.2.1~8.2.4/4.5.1，4.5.2，4.5.4） ························································· （43） 8.3 不合格品和不符合项的控制（8.3/4.4.7~4.5.3）······················································ （45） 8.4 数据分析（8.4/4.5.1，4.5.3）·················································································· （46） 8.5 改进（8.5.1~8.5.3/4.2，4.3.3，4.6） ········································································· （46） 9 附录
附录1 程序文件清单·································································································· （49） 附录2 支持性文件（作业文件）清单 ········································································ （49）
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01 颁 布 令
2006年01月01日，本公司依据GB/T19001—2000 IDT ISO9001：2000《质量管理体系 要求》和 GB/T24001—2004《环境管理体系 要求及使用指南》的要求，完成了《管理手册》第一版的编制，于2006年01月08日发布实施。2007年04月16日，由于公司对各个职能部门进行了调整，公司组织行政人力资源部和科研生产中心对《管理手册》第一版进行换版修改。2010年因GB/T19001—2008 IDT ISO9001：2008《质量管理体系 要求》已经颁布实施，加之公司组织架构进行了调整，公司组织行政人力资源部和科研生产中心对《管理手册》进行换版。经过一年多的使用验证，对一些要素的管理和目标指标要求需进行完善，公司决定对该手册进行修订，现予发布实施。
新版《管理手册》公司的质量环境方针和目标，对质量环境管理体系作了具体的描述，是公司质量环境管理的法规性文件，是指导公司实施质量环境管理的纲领和行为准则，全体员工必须认真贯彻执行。
本管理手册自实施之日起生效。
总经理：
2011年4月1日
3
02 管理者代表任命书
兹任命***为质量环境管理体系管理者代表，职责如下： ? 确保质量环境管理体系得到建立、实施和保持；
? 向最高管理者报告质量环境管理体系的运行情况、取得的业绩和任何改进的需求； ? 确保在整个组织内提高满足顾客需求的意识和环境保护意识； ? 代表企业就管理体系有关事宜进行内、外部沟通联络。
望全体员工服从协调，共同履行管理职能，确保管理体系的有效实施。
总经理：
2010年04月20日
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